Associate Store Leader, Amsterdam

On; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

On is seeking a results-driven Retail Operations Leader to drive and support store excellence across our Amsterdam retail network. You will partner with regional management and store leadership to shape processes, inventories, and omni-channel workflows while leading change initiatives.

You will develop teams, manage performance, oversee scheduling, training, and onboarding, and execute action plans to boost stock accuracy and customer service.

Qualifications

• 5+ years of relevant retail experience, preferably in sports retail.
• Strong project management experience coordinating cross-functional teams.
• Entrepreneurial growth mindset with drive to challenge the status quo.
• Excellent organizational skills and attention to detail.
• Proven ability to lead and develop high performing teams.
• Strong problem-solving and decision-making in fast-paced environments.

Responsibilities

• Maintain optimal stock levels and inventory accuracy, monitor sell-through, and manage product flow in stores.
• Plan and execute visual changes for sell-through optimization on a daily basis.
• Oversee talent management including time tracking, payroll, absences, conduct, and performance.
• Ensure effective in-store training delivered by the training lead.
• Develop plans to grow team leads and support onboarding for new hires.
• Lead recruitment and onboarding for lead advisors and advisors.
• Create and manage schedules to ensure optimal team coverage.
• Drive engagement through action plans based on engagement surveys.
• Maintain BoH stock accuracy and implement efficient BoH strategies.
• Coordinate with product operations for smooth product transportation.
• Oversee stock counts and investigate discrepancies.

Skills

Retail operations

Team leadership

Inventory management

Project management

Change management

Communication

Onboarding

Scheduling

Stock accuracy

Job description

At a Glance

In this role, you will play a pivotal role in driving and supporting retail initiatives to enhance operational excellence within our retail stores. Collaborating closely with regional retail management and store leadership, you will be integral to our growth as we expand our retail presence. Your responsibilities will include team development and performance management, overseeing inventory management, leading change management efforts, and crafting effective communications, SOP accountability, and other essential content. This position offers the opportunity to shape and build our retail landscape, setting a strong foundation for the future. Join us to make a significant impact and grow with us in this dynamic and exciting journey.

Your Team

In this role, you will support the fastest-growing global sports brand in expanding and optimizing its retail store operations. Working alongside Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team, you will elevate store processes and drive operational excellence. You will collaborate with store teams to manage and communicate store workload across departments, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities in our retail stores. Join us to shape the future of our retail landscape and contribute to our continued success.

Your Mission

• Ensure optimal stock levels and inventory accuracy by proactively monitoring sell-through rates and product flow strategy in store.
• Ensure smooth transitions by planning visual change-outs in advance and addressing any visual updates for sell through optimization on a daily basis.
• Oversee all talent-related matters including time tracking, payroll, absence, conduct, and performance.
• Ensure effective in-store training delivered by the training lead.
• Implement development plans for team leads to support their professional growth and performance.
• Lead recruitment for lead advisors and advisors, and deliver a strong onboarding process for new hires.
• Ensure optimum team coverage by creating and managing schedules.
• Implement action plans to maintain high team engagement based on feedback from engagement surveys.
• Maintain high stock accuracy and operational efficiency through effective BoH strategies.
• Lead the development and management of the BoH team.
• Ensure smooth transportation of products in collaboration with the product operations team.
• Oversee stock counts, managing all aspects from preparation to investigation of discrepancies.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your Story

• You have 5+ years of relevant work experience in retail, with experience in the sports industry being a plus.
• You have strong experience in project management, coordinating cross-functional teams from start to finish.
• You possess an entrepreneurial growth mindset, eager to challenge the status quo with an appetite for relentless improvement.
• You have strong organizational skills and attention to detail
• You demonstrate excellent communication skills, both verbal and written.
• You have a proven ability to lead and develop high-performing teams.
• You are adept at problem-solving and decision-making in a fast-paced environment.