Senior Logistics Operations & Strategy Lead

GXO Logistics, Inc; Eindhoven; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

GXO University for development

Competitive salary and performance‑drn

International work environment

Job summary

GXO Logistics in Eindhoven seeks an experienced Business Support Manager to lead multiple teams across Inventory Control, Customer Service and WMS Key Users, aligning operations with strategic goals and continuous improvement initiatives.

You will own onsite customer relationships, drive performance with KPI monitoring, and lead Lean, Kaizen and automation projects to improve productivity and margins within a dynamic, international setting.

Qualifications

• Senior-level professional experience within logistics, with responsibility for operations, business support and/or continuous improvement.
• Proven team leadership experience, with the ability to set priorities, provide clear direction and drive performance.
• Experience managing large-scale projects and process changes, including monitoring milestones, budgets and overall project progress.
• Fluent English and excellent communication skills.
• Strong priority-setting, problem-solving and stakeholder management skills, with a proactive approach to addressing challenges.

Responsibilities

• Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users, setting direction and operational priorities while ensuring strong day-to-day performance and continuous improvement.
• Develop organizational capability through succession planning and talent development.
• Own onsite customer relationships and performance, acting as the GXO representative and leading major customer projects, initiatives and escalations.
• Drive operational performance and problem solving by monitoring KPIs, participating in daily error calls, identifying root causes of variances and implementing corrective actions to close performance gaps.
• Lead Lean, Kaizen and automation initiatives to improve productivity, standardization, service quality and cost efficiency.
• Lead system, automation and process transformation initiatives while ensuring effective adoption of digital solutions within operations.
• Drive business and financial performance by analyzing account financial models, identifying cost optimization opportunities and actions to improve margins.
• Partner with internal stakeholders to deliver customer commitments and GXO objectives, ensuring projects, timelines and agreements are effectively executed.
• Contribute to site-wide management and strategic planning as a member of the Site Management Team, supporting annual planning and cross-functional initiatives that enhance overall site performance.

Skills

Team leadership

Project management

KPI analysis

Lean / Kaizen

Stakeholder management

English proficiency

Tools

WMS (Warehouse Management System)

Job description

GXO Logistics in Eindhoven seeks an experienced Business Support Manager to lead multiple teams across Inventory Control, Customer Service and WMS Key Users, aligning operations with strategic goals and continuous improvement initiatives.

You will own onsite customer relationships, drive performance with KPI monitoring, and lead Lean, Kaizen and automation projects to improve productivity and margins within a dynamic, international setting.