Operations Support Manager

GXO Logistics, Inc.; Eindhoven; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

GXO University training

International work environment

Job summary

GXO Logistics, Inc. is seeking an experienced Operations Support Manager in Eindhoven to lead teams across Inventory Control, Customer Service and WMS Key Users. The role blends hands-on operational leadership with strategic planning and continuous improvement.

You will drive performance, manage multiple projects with a focus on cost efficiency and customer satisfaction, and lead initiatives in Lean, automation and digital solutions to enhance site results.

Qualifications

• Senior-level experience in logistics or related field.
• Proven track record leading teams and driving performance.
• Experience managing large-scale projects with milestones and budgets.
• Fluent English with strong communication and stakeholder management.

Responsibilities

• Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users.
• Drive continuous improvement and runtime performance through KPIs and root-cause analysis.
• Own onsite customer relationships and lead major customer projects and escalations.
• Drive Lean, Kaizen and automation initiatives to improve productivity and costs.
• Partner with stakeholders to deliver commitments and GXO objectives and plan site initiatives.

Skills

Team leadership

Operational leadership

Strategic planning

English communication

Tools

WMS

Inventory systems

Job description

Are you ready to take the next step in your career? At GXO Logistics, we are looking for an experienced and proactive Operations Support Manager to join our team in Eindhoven. In this role, you will be responsible for supporting multiple customers and leading teams across Inventory Control, Customer Service and WMS Key Users, combining operational leadership with a strong focus on strategy, customer satisfaction and continuous improvement.

What's in it for you

• Competitive salary and performance-based bonus.
• Opportunity to gain valuable business experience, with exposure to operations, customer management, financial performance and strategic decision-making.
• Access to GXO University for personal and professional development.
• A dynamic, international work environment with growth opportunities.

How you'll make an impact

• Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users, setting direction and operational priorities while ensuring strong day-to-day performance and continuous improvement.
• Develop organizational capability through succession planning and talent development.
• Own onsite customer relationships and performance, acting as the GXO representative and leading major customer projects, initiatives and escalations.
• Drive operational performance and problem solving by monitoring KPIs, participating in daily error calls, identifying root causes of variances and implementing corrective actions to close performance gaps.
• Lead Lean, Kaizen and automation initiatives to improve productivity, standardization, service quality and cost efficiency.
• Lead system, automation and process transformation initiatives while ensuring effective adoption of digital solutions within operations.
• Drive business and financial performance by analyzing account financial models, identifying cost optimization opportunities and actions to improve margins.
• Partner with internal stakeholders to deliver customer commitments and GXO objectives, ensuring projects, timelines and agreements are effectively executed.
• Contribute to site-wide management and strategic planning as a member of the Site Management Team, supporting annual planning and cross-functional initiatives that enhance overall site performance.

What you'll bring to GXO

• Senior-level professional experience within logistics, with responsibility for operations, business support and/or continuous improvement.
• Proven team leadership experience, with the ability to set priorities, provide clear direction and drive performance.
• Experience managing large-scale projects and process changes, including monitoring milestones, budgets and overall project progress.
• Fluent English and excellent communication skills.
• Strong priority-setting, problem-solving and stakeholder management skills, with a proactive approach to addressing challenges.

Your work environment

Working at GXO Logistics means being part of a dynamic and international organization where no two days are the same. You'll have the opportunity to develop yourself to your full potential, supported by a company that values entrepreneurship, growth, and sustainability.

With a strong focus on customer satisfaction, employee development, and innovation, GXO is proud to be one of the top logistics service providers worldwide.

At GXO Logistics, we keep supply chains moving - safely, efficiently and sustainably.

If you're looking for a place where your impact is visible and your ideas matter, GXO is the place to be.