Junior IT Service Desk & Onboarding Pro

Optics11

Amsterdam

On-site

EUR 32,000 - 42,000

Full time

11 days ago

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Job summary

Optics11 in Amsterdam is seeking an IT Service Desk Specialist to be the first point of contact for employees asking for IT help. This entry-level role pairs you with experienced teammates who coach you and share deeper expertise when needed.

You will handle first-line support end to end, log requests, diagnose common issues with Windows, Microsoft 365, printers, Wi-Fi and VPN, and escalate when necessary. Onboarding and asset management tasks are also part of the job.

Qualifications

Genuine interest in IT with personal projects or demonstrations.
MBO level 4 IT qualification or equivalent experience.
Basic Windows and Microsoft 365 familiarity; some macOS or Linux exposure is a plus.
Understanding of security and data confidentiality in daily work.
Good written and spoken English; Dutch is a plus.

Responsibilities

Handle first-line IT support tickets, calls, and requests from employees.
Log requests in the service desk system and communicate clear resolutions.
Diagnose common issues with laptops, printers, Wi‑Fi, VPN, and Microsoft 365 apps.
Onboard new colleagues with hardware and access Setup; contribute to offboarding when needed.
Maintain IT asset inventory and assist with software updates and patches.