IT Helpdesk Pro — On‑Site & Remote Support (AI‑Driven)

Manychat, Inc; Amsterdam; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Manychat, Inc. is seeking an IT Helpdesk Specialist for our Amsterdam office. You’ll own on-site IT and support colleagues remotely across hubs in Barcelona, São Paulo, Austin, and Yerevan. You’ll manage Okta, AV, and the Windows/Mac mix, helping with onboarding and access control, while contributing to knowledge and automation.

You’ll work in a global team, collaborating on a responsive IT environment, with a focus on hands‑on support, user care, and secure, efficient tools for colleagues.

Formación

• 3+ years of IT support in a SaaS or cloud-first company.
• Strong macOS skills and Jamf experience; Windows knowledge.
• Okta administration experience: SSO, MFA, user lifecycle.
• Onboarding and offboarding experience for employees.
• Experience with Zoom Rooms and AV for events.
• Fluent written and spoken English.
• Ability to work in Amsterdam office 4–5 days a week.

Responsabilidades

• Provide on-site and remote IT support for Amsterdam and other hubs.
• Troubleshoot hardware, software, connectivity on Mac-first fleet managed with Jamf; escalate where needed.
• Onboard new hires and decommission equipment for leavers, in collaboration with People and Talent.
• Maintain office IT: network, printers, access control, Zoom Rooms, displays, room schedulers.
• Run day-to-day Okta administration and ensure least privilege across joins/movers/leavers.
• Write knowledge base articles and improve intake forms; automate where possible.

Conocimientos

IT support experience

macOS

Okta administration

Onboarding/offboarding

AV management

Google Workspace

AI tools usage

English fluency

Herramientas

Jamf

Freshservice

Jira Service Management

Zendesk

Okta

Zoom Rooms

UniFi

Google Workspace

Descripción del empleo

Manychat, Inc. is seeking an IT Helpdesk Specialist for our Amsterdam office. You’ll own on-site IT and support colleagues remotely across hubs in Barcelona, São Paulo, Austin, and Yerevan. You’ll manage Okta, AV, and the Windows/Mac mix, helping with onboarding and access control, while contributing to knowledge and automation.

You’ll work in a global team, collaborating on a responsive IT environment, with a focus on hands‑on support, user care, and secure, efficient tools for colleagues.