Senior IT Business Analyst – CRM

Fugro; Nootdorp; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

29 holidays per year

Career & training opportunities

Hybrid work 2 days/wk

Commuting allowance, pension & health

Fitness plan & EAP

Job summary

Fugro seeks a Senior IT Business Analyst – CRM to shape Fugro's global CRM landscape and revenue operations. You will connect senior stakeholders across Sales, Operations, Finance and IT and translate needs into a global CRM blueprint and execution roadmap.

Based in Nootdorp, you drive standardised CRM platforms with regional configurability where justified, lead D365 transformation, and ensure a measurable business value while balancing local needs.

Qualifications

• Bachelor or Master in IT, Computer Science, Business Administration or related field.
• 7+ years of business analysis, CRM transformation and multi-region D365 implementation experience.
• Strong knowledge of D365 CE, Dataverse modelling and global-template design.
• Experience with BRDs, fit/gap analyses, user stories and test cases; familiar with Power Platform/Power BI; basic SQL for KPI validation.
• Proactive, self-managing, excellent communicator across regions and functions.
• English fluent; additional languages advantageous; Microsoft Dynamics 365 / Power Platform certs preferred; ITIL/ITSM a plus.

Responsibilities

• Lead change management, training and adoption; mentor BI team; advise C-level and senior stakeholders.
• Act as trusted advisor to senior stakeholders; align Sales, Operations, Finance and IT to a harmonised global direction.
• Own current-state analysis and requirements to map end-to-end revenue lifecycles across regions and lines.
• Validate KPI framework and forecast accuracy across regions.
• Guide delivery of D365 CE/Dataverse artefacts: BRDs, fit/gap analyses, user stories and solution blueprint.
• Translate blueprint into build-ready functional specs and user stories for a single global D365 CE platform.
• Shape global CRM template, data model, and localization; manage regional variations backlogs.
• Specify integrations to regional ERP/finance systems; address multi-currency/language/time zones.

Skills

CRM transformation

D365 CE

Stakeholder management

User stories & BRDs

Power BI knowledge

SQL basics

Global-template design

Change management & training

Education

Bachelor or Master in IT/CS/Business

Tools

D365 CE

Dataverse

Power Platform

SQL

Job description

Job Description

As Senior IT Business Analyst – CRM, you play a key role in shaping Fugro’s global CRM landscape and revenue operations capability. You bring clarity, structure and business insight to a complex, multi-region transformation, ensuring the future CRM platform delivers harmonised processes, improved forecast accuracy and measurable business value.

Acting as the link between senior stakeholders across Sales, Operations, Finance and IT, you translate business needs into a global CRM blueprint and execution roadmap. Working closely with Business Process Owners and Technology Portfolio Managers, you drive a standardised global CRM platform, allowing local configurations only where justified. Based in Nootdorp, this value-driven role sits at the heart of connecting business, IT and transformation. While Microsoft Dynamics 365 is a key strategic programme, the role also covers the broader Customer Relationship domain, including sales solutions and related systems. You will lead business analysis for a global Dynamics 365 transformation across Fugro’s Marine and Land business lines, helping shape a future-fit CRM environment.

Your role

• You lead change management, training and adoption, and act as a role model and mentor for the wider Business Analyst team while advising C-level and senior stakeholders.
• You act as trusted advisor to senior business stakeholders, Business Process Owners and senior technical stakeholders you own the business analysis agenda, guide executive decision-making on scope and priorities, and align Sales, Operations, Finance and IT around one harmonised global direction;
• You own current-state analysis and requirements gathering supporting the mapping of end-to-end revenue lifecycles for business lines, CRM-versus-ERP ownership, handoffs and pain points, capturing regional variations;
• You validate the proposed KPI framework and assess forecasting methodology and forecast accuracy across regions and business areas;
• You guide the production and quality-assure the core deliverables D365 sales evaluation report, current-state architecture, revenue lifecycle and customer journey maps, Business Requirement Document (BRD), fit/gap analysis and solution blueprint;
• You translate the blueprint into build-ready functional specifications and user stories for a single global D365 CE / Dataverse platform, clearly distinguishing global-standard capabilities from local configuration;
• You help shape and maintain the global CRM template, common data model and localization approach, managing a controlled backlog of region- and business-area-specific variations to prevent unnecessary customization;
• You specify integrations to regional and downstream ERP/finance systems, addressing multi-currency, multi-language, time-zone and data-residency requirements;
• You plan and support a phased rollout build, data migration, integration, testing/UAT with key users and deployment;

Your track record

• You have a bachelor’s or master’s degree in IT, Computer Science, Business Administration or a related field;
• You have 7+ years of business analysis experience, including CRM transformation and at least one full-lifecycle, multi-region Dynamics 365 (Customer Engagement / Sales) implementation across multiple business units;
• You have strong knowledge of D365 CE (Sales), Dataverse modelling and global-template design in a multi-region context, plus revenue-lifecycle, order-to-cash and revenue-leakage/margin-variance analysis;
• You are experienced in producing BRDs, fit/gap analyses, user stories and test cases, and are familiar with Power Platform/Power BI, integration patterns and basic SQL for validating KPIs;
• You are proactive and self-managing, and a strong communicator able to be the central point of contact for senior stakeholders across regions and both business areas;
• Microsoft Dynamics 365 / Power Platform certifications are strongly preferred; ITIL/ITSM and data-analysis certifications are a plus. English – fluent; additional languages an advantage.

What Fugro Offers

• A competitive gross monthly salary in line with the seniority of the role, with opportunities for growth;
• 29 holidays per year based on fulltime employment (of which 4 are appointed by Fugro management) and the possibility to purchase 12 additional days;
• Extensive career & training opportunities both nationally and internationally;
• Flexible working hours and the ability to work from home 2 days a week in accordance with your manager and corporate policies;
• Commuting allowance, a modern pension scheme and collective health insurance;
• Possibility to register with our corporate fitness plan and coaching options through our EAP (Employee Assistance Program).