Senior ICT End Systems Technician–Deployment & Diagnostics

Wlgroup; Den Haag; On-site; EUR 42,000 - 56,000; Full time

Job summary

Wlgroup in The Hague is seeking an experienced ICT technician to install, configure, diagnose and maintain end-user systems on site, with an on-call rota. You will support hardware and software, monitor systems, and perform network maintenance around day-to-day operations.

The role requires hands-on experience with networking, server hosting, log analysis and scripting, plus ITIL training and proficient written/spoken English. On-site work in a multinational environment is expected.

Qualifications

• Several years of implementing and maintaining ICT end systems inside a large organisation.
• Confidence configuring hardware and software, and the independence to solve a problem alone.
• Troubleshooting under pressure with users waiting, and the patience that goes with it.
• Useful extras: networking (TCP/IP, VPN, VLAN, firewall, DNS), server hosting and storage configuration, log analysis, packet capture, some scripting or development.
• ITIL training, and professional English

Responsibilities

• Installing, configuring and removing hardware and software, testing what you have done and recording what now exists.
• Watching operational systems for load and failure, tuning them, and taking new versions of system software through test into service.
• Carrying out network maintenance and configuration work, and diagnosing faults with a proper method and proper tools.
• Taking second-line tickets to resolution against agreed response targets, including your share of the immediate on-call rota.
• Helping with the design, test and on-site support of engineering changes to the service, on top of day-to-day operations.

Skills

ICT end systems experience

Hardware/software configuration

Troubleshooting under pressure

Networking skills (TCP/IP, VPN, VLAN,

DNS, firewall

Tools

Packet capture

Log analysis

Scripting

Job description

Wlgroup in The Hague is seeking an experienced ICT technician to install, configure, diagnose and maintain end-user systems on site, with an on-call rota. You will support hardware and software, monitor systems, and perform network maintenance around day-to-day operations.

The role requires hands-on experience with networking, server hosting, log analysis and scripting, plus ITIL training and proficient written/spoken English. On-site work in a multinational environment is expected.