Senior Growth Analyst — CRM & Onboarding Optimization

Trip.com; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning opportunities for career advancement

Company-sponsored events and activities

Job summary

A leading travel service provider in Amsterdam seeks a Senior User Growth Analyst to optimize customer engagement and retention strategies. The ideal candidate will have extensive experience in user growth and CRM, strong SQL and analytical skills, and a passion for enhancing customer experiences. This role involves collaborating with cross-functional teams and driving data-informed decisions in a rapidly evolving environment.

Qualifications

• 5+ years of hands-on technical experience in user growth or CRM roles.
• Strong attention to detail and structured approach to problem-solving.
• Experience in the travel industry is a plus.

Responsibilities

• Analyse new user acquisition, retention, LTV, and CRM performance.
• Collaborate with HQ BI teams for accurate data reporting.
• Monitor and optimize CRM activities using key metrics.

Skills

SQL skills

Statistical knowledge

Proficiency in Tableau

User acquisition analysis

Retention strategies

Communication skills

Education

Bachelor’s degree in Statistics or related field

Tools

BigQuery

Excel

Job description

A leading travel service provider in Amsterdam seeks a Senior User Growth Analyst to optimize customer engagement and retention strategies. The ideal candidate will have extensive experience in user growth and CRM, strong SQL and analytical skills, and a passion for enhancing customer experiences. This role involves collaborating with cross-functional teams and driving data-informed decisions in a rapidly evolving environment.