Trip.com Amsterdam, North Holland, Netherlands
Position: Senior Product Growth Analyst
Overview
Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
- Analyse EU user behaviour, funnel conversion rates, and site/app performance to identify growth opportunities and improve product usability, engagement, and value.
- Manage multiple data projects in a fast-paced, results-driven environment.
- Partner with cross-functional teams to drive data-informed decisions and product improvements.
- Apply statistical techniques to validate results and present findings to stakeholders with clear, actionable insights.
- Collaborate with HQ BI teams to ensure accurate behavioural data collection and reporting.
- Conduct in-depth research using large datasets in BigQuery to test business hypotheses and provide actionable recommendations.
- Define and track key metrics (KPIs) aligned with product goals, analysing factors that impact performance.
What you'll Need to Succeed
- 5+ years of hands-on technical experience in product analytics or growth-focused roles, with strong SQL skills as a must and proficiency in tools like Tableau, Excel, and BigQuery.
- Experience in the travel industry and a portfolio of past work are a plus.
- Self-starter with a proactive, curious mindset, comfortable working in ambiguity and fast-paced environments with minimal oversight.
- Excellent communication and storytelling skills, able to present findings clearly to stakeholders of all technical levels.
- Product-oriented mindset, focused on improving user experience, engagement, and value through data-driven strategies.
- Proven ability to analyse user behaviour, funnel metrics, and product performance to deliver actionable insights that drive growth.
- Bachelor’s degree or higher in a quantitative field (e.g., Statistics, Economics, Mathematics, Engineering).
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your progress by recognizing your success.
Benefits
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make a global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise
- We encourage flexible work arrangements
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events
Find out more job opportunities at https://careers.trip.com
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