Senior Global Accounts Lead & Growth Advisor

Flexport; Amsterdam; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Flexport is seeking an Account Manager in Amsterdam to manage key client relationships and drive upsell, cross-sell, and renewals globally. You will monitor health, onboard new clients, and guide implementations across regions, collaborating with Global Operations to meet client KPIs.

The role requires deep client knowledge, strong problem-solving, and a consultative approach to grow our customers while maintaining payment discipline and delivering value.

Qualifications

• Fluency in both English and Dutch is required.
• 5+ years of experience in supply chain operations, sales/account management or a client facing role.
• 2+ years experience in logistics, freight forwarding, or supply chain.
• Client-centric: obsessed with client outcomes, doing what it takes to deliver the client's expectations and translating goals into solutions.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: always understanding the client's needs and how Flexport can meet them.
• Next-level attention to detail: analyze metrics to improve the client relationship.
• Strong business acumen.
• Proven track record of cross-selling a product.

Responsabilités

• Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client's financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
• Use your intensive knowledge of the client's business to architect 3-year supply chain roadmaps that align with the client's global business goals.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client's success criteria. As the client's needs evolve, you will refine the client's success criteria.
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client's Flexport experience
• Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships

Connaissances

English fluency

Dutch fluency

Client-centric

People skills

Problem solving

Attention to detail

Business acumen

Cross-selling

Description du poste

Flexport is seeking an Account Manager in Amsterdam to manage key client relationships and drive upsell, cross-sell, and renewals globally. You will monitor health, onboard new clients, and guide implementations across regions, collaborating with Global Operations to meet client KPIs.

The role requires deep client knowledge, strong problem-solving, and a consultative approach to grow our customers while maintaining payment discipline and delivering value.