Global Logistics Operations Lead

Voiceflow; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Office in Amsterdam

Daily catered lunches

Health insurance

Job summary

Flexport in Amsterdam is seeking a Global Operations Associate to help move shipments efficiently across a regional network. You will ensure on-time delivery, coordinate with carriers and customers, and help scale our operations to meet our mission.

The role requires a BA/BS degree or forwarding training, at least 2 years in logistics, and fluency in English and Dutch. We offer meals, health insurance, pension, equity, and an office in the heart of Amsterdam with 25 vacation days.

Qualifications

• BA/BS Degree or completed professional training as forwarding agent.
• 2+ years of experience in operations, logistics or freight forwarding.
• Dutch and fluency in English.

Responsibilities

• Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments.
• Follow standard operating procedures (SOP) and proactively flag opportunities for improvement.
• Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed
• Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.
• Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope (e.g. carriers, vendors, customs, regional trade lane management, cross-functional stakeholders, etc)
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations (if applicable in a given region).
• Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements.

Skills

Logistics coordination

Time management

Communication (written)

Problem solving

Teamwork

Education

BA/BS Degree or forwarding training

Tools

SOPs

Job description

Flexport in Amsterdam is seeking a Global Operations Associate to help move shipments efficiently across a regional network. You will ensure on-time delivery, coordinate with carriers and customers, and help scale our operations to meet our mission.

The role requires a BA/BS degree or forwarding training, at least 2 years in logistics, and fluency in English and Dutch. We offer meals, health insurance, pension, equity, and an office in the heart of Amsterdam with 25 vacation days.