Senior European Operations Leader – Logistics & Growth

Neve Jewels Group; Hoofddorp; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

8% holiday allowance

Travel allowance

Annual leave 24 days

Birthday day off

Perkbox access

Senior strategic role

Input into future direction

Team growth opportunity

Personal and professional development

Job summary

Neve Jewels Group is seeking a European Operations Manager to own our European operation and drive the next growth phase. You will lead a team of around 20 and scale to ~60, overseeing fulfilment, workshop, shipping, repairs, returns and inventory.

In this fast-paced, international environment you will optimize end-to-end supply chains, manage carrier relationships, monitor delivery performance and ensure exceptional customer experience across Europe.

Qualifications

• Significant operational leadership experience.
• Experience in fast-paced, international environments.
• Proven shipping, fulfilment, logistics or warehousing experience.
• Knowledge of domestic and international supply chains, carrier management and customs processes.
• Strategic yet hands-on approach.
• Strong organizational and analytical skills.
• Excellent communication and ability to influence at senior level.
• Interest in luxury retail or jewellery; knowledge of diamonds or gemstones is a plus.

Responsibilities

• Lead and develop the European operations team across fulfilment, workshop, shipping, repairs, returns and inventory
• Manage the end-to-end fulfilment journey, from order placement through to successful delivery
• Oversee domestic and international shipping, carrier relationships and tracking processes
• Identify operational issues and implement practical process improvements
• Maintain high standards across workshop quality, fulfilment and customer experience
• Monitor key metrics including delivery performance, turnaround times, stock accuracy and customer satisfaction
• Coach and develop team members while maintaining clear performance standards
• Work closely with Customer Service, Production, Finance, Marketing and senior leadership
• Act as the senior escalation point for complex operational, logistical and customer issues

Skills

Operational leadership

International experience

Shipping & logistics

Supply chains

Analytical skills

Communication

Growth leadership

Job description

Neve Jewels Group is seeking a European Operations Manager to own our European operation and drive the next growth phase. You will lead a team of around 20 and scale to ~60, overseeing fulfilment, workshop, shipping, repairs, returns and inventory.

In this fast-paced, international environment you will optimize end-to-end supply chains, manage carrier relationships, monitor delivery performance and ensure exceptional customer experience across Europe.