Senior European Customs Operations Manager

Kraft Heinz; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Kraft Heinz in Amsterdam is seeking an experienced Associate Manager to guide daily customs operations within our EU Customs & Exports (EC&E) function. You will oversee execution, ensure compliance, and act as the operations anchor for the team.

You will mentor customs analysts, manage vendor spend, and drive improvements across trade processes, documentation, and KPI tracking to keep our import/export activities efficient and compliant.

Qualifications

• Master’s degree in Supply Chain, Logistics, Business or equivalent.
• 5+ years of hands-on experience in shipping, transportation, or warehouse/logistics operations; CPG or food industry strongly preferred.
• Solid grasp of European trade dynamics and familiarity with customs; knowledge of transit, warehousing, Inward Processing, export/import documentation is a plus.
• Advanced proficiency with ERP/TMS/WMS systems (SAP preferred), EDI transactions, carrier portals, and appointment scheduling tools.
• Excellent knowledge of export/import processes, Incoterms, and shipping documentation.
• Advanced Excel skills; experience with analytics/reporting tools such as Power BI or Tableau.
• Excellent communication, customer focus, and cross-functional collaboration; strong problem-solving and organizational abilities.
• Ability to thrive in a fast-paced environment, manage multiple priorities, and drive continuous improvement.

Responsibilities

• Oversee the daily workflow of the EC&E team, ensuring customs compliance and accurate documentation across lanes for finished goods, raws and packaging.
• Manage customs vendors spend (€5 million per year) and ensure correct application of import tax, duties and VAT (€160 million per year).
• Mentor and develop customs analysts, providing day-to-day coaching and support for growth.
• Escalation management as the primary contact for resolving high-priority logistics bottlenecks or complex disputes.
• Audit documentation and enforce SOPs and compliance standards, identifying risks before impact.
• Monitor KPIs (clearance lead times, broker performance, extra costs) and drive corrective actions when targets are missed.
• Cross-functional bridge: align with internal stakeholders to resolve operational friction.
• Act as systems expert for OTM/GTM/SAP issues, supporting master data management and resolving blockers.

Skills

Leadership

Mentoring

Cross-functional collaboration

Analytical skills

Communication skills

Problem solving

Project management

Excel

Power BI

Tableau

SAP

Education

Master’s degree in Supply Chain, Logistics, Business

Tools

SAP

TMS

WMS

Power BI

Tableau

Job description

Kraft Heinz in Amsterdam is seeking an experienced Associate Manager to guide daily customs operations within our EU Customs & Exports (EC&E) function. You will oversee execution, ensure compliance, and act as the operations anchor for the team.

You will mentor customs analysts, manage vendor spend, and drive improvements across trade processes, documentation, and KPI tracking to keep our import/export activities efficient and compliant.