Senior Enterprise Support Engineer: Drive Customer Impact

Coder; Netherlands; On-site; EUR 70,000 - 110,000; Full time

Job summary

Coder is building enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you’ll help customers solve complex technical issues, get unstuck faster, and build with confidence.

You’ll work with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn feedback into better product experiences at scale.

Qualifications

• 5+ years in a customer support engineering or similar role with enterprise customers.
• Strong problem solving, analytical, and troubleshooting skills.
• Clear, thoughtful communication in spoken and written form.
• Experience with cloud platforms and modern software architectures.

Responsibilities

• Reproduce and debug customer issues using tools and test environments.
• Solve high-severity support requests in a timely manner.
• Communicate clearly with customers throughout the support lifecycle.
• Gather context, provide diagnostic steps, and follow up after resolution.
• Identify product usage trends, bugs, and feature requests.
• Collaborate with Enterprise Account Managers to schedule and lead debugging calls
• Document customer activity per security standards.
• Guide and mentor new team members on support processes.
• Contribute to product docs and customer knowledge base.
• Improve support tools and workflows with the team.
• Participate in periodic on-call rotation for production-down issues.

Skills

Customer support engineering

Enterprise customers

Problem solving

Communication

On-call rotation

Tools

Terraform

Kubernetes

GitHub

REST APIs

Bash/Python/Ruby

Job description

Coder is building enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you’ll help customers solve complex technical issues, get unstuck faster, and build with confidence.

You’ll work with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn feedback into better product experiences at scale.