Second-Line SaaS Support Engineer — Own Impact

Speakap; Amsterdam; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Travel allowance

26 vacation days

Hybrid work model

Growth budget

Ownership of second-line support

Team events

Job summary

Speakap, based in Amsterdam, is seeking a hands-on Technical Support Engineer to own the technical side of customer success. You’ll handle tickets, troubleshoot the web platform, apps, and integrations, and configure environments with engineering.

You’ll automate repetitive tasks, build reports, and help improve the knowledge base and product. You’ll work with Customer Success and Engineering in a bridge role, communicating customer needs clearly and driving structural improvements while

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• 2+ years in technical support, SaaS environment.
• Experience troubleshooting web apps and APIs; strong debugging skills.

Responsibilities

• Handle incoming tickets and own escalated cases end to end.
• Troubleshoot web platform, mobile apps and integrations using logs, SQL and API tools.
• Set up customer environments including SSO and integrations with engineering.
• Write scripts to automate repetitive work and produce reports.
• Share insights with Product/Engineering to improve the product and KB.
• Assist with internal IT Helpdesk triage and response.

Skills

Technical support

SQL

Python

JavaScript

Bash

REST APIs

JSON

Jira

Zendesk

GDPR

Education

Bachelor’s HBO level in a technical field

Tools

Postman

Job description

Speakap, based in Amsterdam, is seeking a hands-on Technical Support Engineer to own the technical side of customer success. You’ll handle tickets, troubleshoot the web platform, apps, and integrations, and configure environments with engineering.

You’ll automate repetitive tasks, build reports, and help improve the knowledge base and product. You’ll work with Customer Success and Engineering in a bridge role, communicating customer needs clearly and driving structural improvements while