Senior Premier Support Engineer: Spark & Strategic Accounts

Databricks Inc.; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

A leading technology company in Amsterdam is seeking an experienced Sr. Designated Support Engineer to provide high-touch support to strategic customers. This role involves building relationships, managing support cases, and ensuring a proactive support experience. The ideal candidate has over 5 years of customer-facing experience and a strong technical background, with expertise in Python, Java, or Scala. Excellent communication and problem-solving skills are essential for success in this position.

Qualifications

• 5+ years of customer-facing experience as a Support Engineer or similar role.
• Minimum 3 years’ experience in designing and developing applications.
• Ability to manage multiple tasks and work streams effectively.

Responsibilities

• Manage large strategic accounts for high-touch support.
• Project manage open support cases to expedite closures.
• Engage with engineering and product teams to resolve issues.

Skills

Customer-facing experience

Project management

Analytical skills

Communication skills

Problem-solving skills

Tools

Python

Java

Scala

Job description

A leading technology company in Amsterdam is seeking an experienced Sr. Designated Support Engineer to provide high-touch support to strategic customers. This role involves building relationships, managing support cases, and ensuring a proactive support experience. The ideal candidate has over 5 years of customer-facing experience and a strong technical background, with expertise in Python, Java, or Scala. Excellent communication and problem-solving skills are essential for success in this position.