Senior Enterprise SaaS Customer Success Manager: Adoption & Renewals

Simply Deliver

Rotterdam

Hybride

EUR 70 000 - 110 000

Plein temps

14 jours+

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Résumé du poste

Simply Deliver, the company behind Rail-Flow SaaS, is seeking a Senior Customer Success Manager to ensure customers realize maximum value from our software and to drive adoption across the customer base. You will engage with senior stakeholders, monitor usage metrics, and coordinate enablement initiatives to improve retention and long-term satisfaction.

You will own strategic enterprise accounts, collaborate with Sales, Product, Engineering, and Support, and ensure the product evolves with

Qualifications

3+ years of experience in B2B SaaS Customer Success or Account Management, ideally with enterprise customers.
Proven ability to drive adoption, value realization, and renewals in complex customer environments.
Strong analytical mindset with the ability to interpret usage data and translate insights into concrete customer actions.
Excellent stakeholder management skills, from operational users to executive decision-makers.
Fluency in Dutch and English is required.

Responsabilités

Continuously monitor and analyze product usage to assess adoption and realized value against defined expectations and benchmarks.
Systematically identify deviations from expected usage or value realization and prioritize customers requiring proactive engagement.
Proactively approach customers with usage or value gaps, offering guidance, enablement, and targeted support to increase adoption and realized benefits.
Design and deliver targeted enablement measures, such as trainings, refresh sessions, and best-practice workshops, to improve customer usage maturity.
Take strategic ownership of key enterprise customers, including regular in-depth reviews and quarterly on-site or remote engagements to assess satisfaction, value delivery, and future needs.
Act as the central feedback interface between customers and Product/Engineering, translating insights and gaps into input for the product roadmap.
Own customer health and renewal readiness, tracking contract timelines, churn risks, and coordinating mitigation with internal teams.
Work closely with Sales, Product, Engineering, and Support to ensure aligned customer outcomes and scalable success processes.
Maintain transparency through HubSpot CRM, documenting customer context, usage insights, risks, actions taken, renewal outlooks, and success reporting.