Senior Customer Tech Support Lead - Hybrid/Remote

Ball Aerospace; Oss; Hybrid; EUR 54,000 - 78,000; Full time

Benefits offered by this job

Pension plan

Bicycle plan

Employee assistance program

Job summary

Ball Corporation in Oss, Netherlands is seeking a Senior Customer Technical Support Specialist (Quality) to join the Operations team. You will provide technical service to customers, run trials, and guide product performance in filling operations.

You will lead root-cause investigations with Six Sigma tools, coordinate line trials, deliver GMP training, and collaborate with manufacturing, sales, and quality teams. Travel is required across the region, and there is a hybrid/remote work option.

Qualifications

• Technical training or Engineering degree.
• Experience in technical customer support within a production environment.
• Knowledge of quality systems, Lean Six Sigma, or statistical analysis tools is desirable.
• Strong analytical mindset with excellent organizational and problem-solving skills.
• Customer-oriented approach with strong communication, relationship-building, and presentation abilities.

Responsibilities

• Providing comprehensive technical service and support to assigned customers, ensuring product performance and satisfaction.
• Coordinating and implementing filling line trials for new or modified Ball products and for customer product introductions using Ball components.
• Acting as the first point of contact for quality issues — managing customer communication, coordinating investigations with manufacturing plants, and implementing corrective actions.
• Assisting in troubleshooting activities on customer filling lines to identify root causes of technical issues using Six Sigma and statistical tools.
• Coordinating availability and testing of can and end samples for evaluations, ensuring timely reporting and recommendations.
• Conducting audits of customer facilities to identify opportunities for efficiency, safety, and quality improvements.
• Delivering training to customers on Good Manufacturing Practices (GMP), stress corrosion, seaming, and can handling.
• Collaborating with Ball’s manufacturing, sales, and quality teams to ensure alignment on customer specifications, standards, and trial results.
• Supporting the introduction of new customers, products, and production lines through technical validation and data-driven feedback.
• Preparing and maintaining detailed reports, documentation, and communication for internal and customer stakeholders.

Skills

Customer support experience

Analytical mindset

Communication skills

Dutch language

English language

Problem solving

Education

Engineering degree (Mechanical/Chemical/Industrial)

Tools

Six Sigma

Job description

Ball Corporation in Oss, Netherlands is seeking a Senior Customer Technical Support Specialist (Quality) to join the Operations team. You will provide technical service to customers, run trials, and guide product performance in filling operations.

You will lead root-cause investigations with Six Sigma tools, coordinate line trials, deliver GMP training, and collaborate with manufacturing, sales, and quality teams. Travel is required across the region, and there is a hybrid/remote work option.