Netherlands-based Senior Customer Quality Manager (Hybrid)

Eaton; Hengelo; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid working solutions

Career development

Job summary

Eaton is seeking a Customer Quality Manager in Hengelo, Netherlands with hybrid working arrangements. You will lead the regional quality team to ensure top-tier customer satisfaction by resolving quality issues, driving improvements, and translating customer requirements into quality standards across the project lifecycle.

Responsibilities include coaching a team of Quality Engineers, facilitating problem-solving (8D), Six Sigma, auditing, and continuous improvement, while collaborating with

Qualifications

• MSc degree in Engineering or related technical discipline.
• Minimum of 10 years in Customer Quality or similar environments.
• Proven experience leading cross-functional teams in international matrix organizations.
• Fluent English, both written and spoken.
• Strong knowledge of quality methodologies (8D, Six Sigma) and auditing.

Responsibilities

• Manage customer quality across the ESS business unit from FWT through installation to serial life.
• Lead quality objectives across projects and monitor post-FWT quality levels.
• Coach and mentor Quality Engineers in problem solving, Six Sigma, auditing, and continuous improvement.
• Drive root-cause analysis and corrective actions with cross-functional teams.
• Participate in customer site audits and supplier audits as required.
• Develop and deploy quality processes, information flow, and quality systems.

Skills

Customer Quality

Quality Management

Problem Solving

8D Process

Six Sigma

Leadership

Customer facing

Communication

English fluency

Education

MSc in Engineering

Job description

Eaton is seeking a Customer Quality Manager in Hengelo, Netherlands with hybrid working arrangements. You will lead the regional quality team to ensure top-tier customer satisfaction by resolving quality issues, driving improvements, and translating customer requirements into quality standards across the project lifecycle.

Responsibilities include coaching a team of Quality Engineers, facilitating problem-solving (8D), Six Sigma, auditing, and continuous improvement, while collaborating with