Senior Customer Success Manager, EV Charging Solutions

Blink-Charging; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

Blink-Charging seeks an exceptional Customer Success Manager to own the end-to-end relationship for a portfolio of strategic customers. You’ll lead onboarding, drive adoption of Blink’s charging infrastructure and software platform, and partner with internal teams to ensure seamless deployment and go-live.

You will monitor account health, manage escalations, and build executive-level reviews, aiming to expand partnerships and maximize value for Blink and its customers.

Qualifications

• 3-6+ years of Customer Success, Account Management, or related experience in EV charging, energy tech, SaaS, or infrastructure industries.
• Demonstrated obsession with customer experience and delivering world-class service.
• Excellent communication skills with executives and site operations staff.
• Proven track record of managing complex, multi-stakeholder enterprise accounts with measurable outcomes.
• Strong analytical mindset; use data to tell stories, identify risks and drive decisions.
• Experience managing escalations with poise, urgency, and professionalism.
• Familiarity with EV charging technology, networked hardware/software platforms, or IoT ecosystems is a plus.
• Proficiency with CRM platforms (Salesforce, HubSpot) and CS tools (Gainsight, Totango, ChurnZero).
• Self-starter who builds the playbook and thrives without a preset script.
• Strong knowledge of Dutch, English and preferably French.

Responsibilities

• Provide white glove service from onboarding through the entire customer journey.
• Own post-sale handoff and be the single point of contact from day one.
• Coordinate with technical, operations, and field services teams for flawless deployment and go-live.

Skills

Customer Success

Account Management

Communication

Analytics

Stakeholder management

Self-starter

Dutch language

English language

French language

Tools

Salesforce

HubSpot

Gainsight

Totango

ChurnZero

Job description

Blink-Charging seeks an exceptional Customer Success Manager to own the end-to-end relationship for a portfolio of strategic customers. You’ll lead onboarding, drive adoption of Blink’s charging infrastructure and software platform, and partner with internal teams to ensure seamless deployment and go-live.

You will monitor account health, manage escalations, and build executive-level reviews, aiming to expand partnerships and maximize value for Blink and its customers.