Customer Success Manager

yohrs.co.uk; Netherlands; Remote; EUR 70,000 - 98,000; Full time

Benefits offered by this job

Remote work in NL

Enterprise client exposure

Autonomy & growth

Job summary

yohrs.co.uk is seeking a Customer Success Manager to own the post-sale journey for a portfolio of enterprise customers in the Netherlands. You will lead onboarding, monitor health metrics, and partner with Product, Engineering, and Operations to ensure successful deployments.

You’ll build strong relationships with stakeholders from operations to executive leadership, drive renewals and identify expansion opportunities.

Qualifications

• 3–6+ years in Customer Success, Account Management or related role.
• Experience managing complex enterprise customers with multiple stakeholders.
• Proven ability to drive retention, growth and customer satisfaction.
• Strong communication and executive-level engagement skills.
• Data-driven mindset with ability to identify trends and risks.

Responsibilities

• Own post-sale journey from onboarding through ongoing success.
• Lead structured onboarding and ensure value delivery.
• Coordinate with product, engineering, and operations for deployments.

Skills

Customer Success

Account Management

Executive engagement

Data-driven

CRM analytics

Tools

Salesforce

HubSpot

Gainsight

Totango

ChurnZero

Job description

• Customer Success Manager | EV Charging & Clean Tech
• Remote based Netherlands - Must speak fluent Dutch & ideally French

We're partnering with a global EV infrastructure/CleanTech company to find a high-impact Customer Success Manager who thrives on ownership, problem-solving, and transforming customers into loyal advocates.

This is far more than traditional account management. From onboarding through renewals, you'll be the trusted advisor, strategic partner, and primary point of contact for a portfolio of enterprise customers, ensuring every interaction delivers value and strengthens the relationship.

What You’ll Be Doing

Own the Customer Journey

• Lead the post-sale experience from onboarding through ongoing success.


• Deliver a structured, white-glove onboarding process.


• Coordinate with technical, operations, and field teams to ensure seamless deployments.

Build Strategic Customer Relationships

• Manage a portfolio of key accounts and become their trusted advisor.


• Develop relationships with stakeholders ranging from operational teams to executive leadership.


• Proactively monitor account health, platform usage, and performance metrics.

Drive Customer Success & Retention

• Lead Quarterly Service Reviews, presenting meaningful business insights and ROI.


• Manage renewals and identify opportunities for growth and expansion.


• Turn challenges and escalations into opportunities to deepen customer trust.

Be the Voice of the Customer

• Partner closely with Product, Engineering, and Operations teams.


• Share customer feedback and insights that influence future products and services.


• Champion continuous improvement across the customer experience.

What We're Looking For

• 3-6+ years' experience in Customer Success, Account Management, or a related customer-facing role.


• Experience managing complex enterprise customers and multiple stakeholders.


• Proven success driving customer retention, growth, customer satisfaction, or account expansion.


• Strong communication and presentation skills, including executive-level engagement.


• Data-driven mindset with the ability to identify trends, risks, and opportunities.


• Experience handling customer escalations with professionalism and urgency.


• Familiarity with EV charging, SaaS, energy technology, IoT, or infrastructure-based solutions is highly desirable.


• Experience using CRM and Customer Success platforms such as Salesforce, HubSpot, Gainsight, Totango, or ChurnZero.

What's in it for you?

• Be part of a mission-driven organisation accelerating the transition to sustainable transportation.


• Join a fast-growing company at the forefront of the Energy Management/EV charging industry.


• Enjoy a culture that values autonomy, accountability, and innovation.


• Work with customers actively shaping the future of mobility and clean energy.

Ready to Charge the Future?

If you're a proactive, customer-first professional who loves building relationships, solving problems, and creating outstanding customer experiences, we'd love to hear from you.

#CustomerSuccess #CustomerSuccessManager #EVCharging #CleanTech #EnergyTech #SaaSJobs #Hiring #ElectricVehicles #Sustainability #CustomerExperience