Customer Success Manager

Blink-Charging; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

Blink-Charging seeks an exceptional Customer Success Manager to own the end-to-end relationship for a portfolio of strategic customers. You’ll lead onboarding, drive adoption of Blink’s charging infrastructure and software platform, and partner with internal teams to ensure seamless deployment and go-live.

You will monitor account health, manage escalations, and build executive-level reviews, aiming to expand partnerships and maximize value for Blink and its customers.

Qualifications

• 3-6+ years of Customer Success, Account Management, or related experience in EV charging, energy tech, SaaS, or infrastructure industries.
• Demonstrated obsession with customer experience and delivering world-class service.
• Excellent communication skills with executives and site operations staff.
• Proven track record of managing complex, multi-stakeholder enterprise accounts with measurable outcomes.
• Strong analytical mindset; use data to tell stories, identify risks and drive decisions.
• Experience managing escalations with poise, urgency, and professionalism.
• Familiarity with EV charging technology, networked hardware/software platforms, or IoT ecosystems is a plus.
• Proficiency with CRM platforms (Salesforce, HubSpot) and CS tools (Gainsight, Totango, ChurnZero).
• Self-starter who builds the playbook and thrives without a preset script.
• Strong knowledge of Dutch, English and preferably French.

Responsibilities

• Provide white glove service from onboarding through the entire customer journey.
• Own post-sale handoff and be the single point of contact from day one.
• Coordinate with technical, operations, and field services teams for flawless deployment and go-live.

Skills

Customer Success

Account Management

Communication

Analytics

Stakeholder management

Self-starter

Dutch language

English language

French language

Tools

Salesforce

HubSpot

Gainsight

Totango

ChurnZero

Job description

We're looking for an exceptional Customer Success Manager who lives and breathes the customer experience. This is not a passive account management role — it's a high-impact, hands-on position for someone who thrives on building deep relationships, solving complex problems, and turning customers into lifelong advocates of Blink Charging.

From the moment a contract is signed, you are the face of Blink to your customers. You own the relationship end-to-end, ensuring every touchpoint — from onboarding to escalation — feels seamless, proactive, and world-class. You don't wait for problems to find you. You anticipate them. You solve them. And then you make the experience even better.

Here's What You'll Do:

White Glove Service from Onboarding Through the Entire Customer Journey

• Own the post-sale handoff and serve as the single named point of contact from day one — no hand-offs, no confusion, just clarity.
• Deliver a premium, structured onboarding experience that sets customers up for immediate success with Blink's charging infrastructure and software platform.
• Coordinate across internal teams — technical, operations, field services — to ensure flawless deployment and go-live.

Day-to-Day Customer Partnership

• Act as the named, dedicated CSM for a portfolio of strategic accounts — your customers know your name, your number, and trust you completely.
• Build proactive relationships with key stakeholders from operations managers to C-suite sponsors, ensuring Blink is embedded as a strategic partner, not just a vendor.
• Monitor account health, usage data, and charging network performance to get ahead of issues before they become problems.
• Be the calm in the storm. Own escalations from first flag to full resolution, communicating transparently and driving urgency across internal teams.
• Turn difficult moments into trust-building opportunities — every resolved escalation should leave the customer feeling more confident in Blink, not less.

Quarterly Service Reviews (QSRs)

• Lead compelling, data-driven Quarterly Service Reviews that showcase value, track progress against customer goals, and surface new opportunities.
• Prepare executive-level summaries including uptime metrics, utilization insights, cost savings, and sustainability impact — making the ROI of Blink undeniable.
• Use QSRs as a platform to align on roadmaps, identify expansion opportunities, and deepen the strategic partnership.

Renewals, Expansion & Advocacy

• Own the renewal process — forecast accurately, engage early, and ensure every customer sees enough value to expand, not just renew.
• Identify upsell and cross-sell opportunities organically through deep account knowledge, partnering with Sales when appropriate.
• Cultivate customer champions who become Blink advocates: case studies, references, and industry voices.

Voice of the Customer

• Serve as the internal advocate for your customers — bring field intelligence back to Product, Engineering, and Operations to continuously improve Blink's offering.
• Capture and communicate customer feedback with precision and conviction, influencing the product roadmap and service delivery model.

What You Bring to the Table:

• 3-6+ years of Customer Success, Account Management, or related experience — ideally within EV charging, energy tech, SaaS, or infrastructure industries.
• A genuine obsession with the customer experience — you take it personally when a customer isn't getting the most from your product.
• Exceptional communication skills — you're equally comfortable presenting to a Fortune 500 exec and troubleshooting with a site operations manager.
• Proven track record of managing complex, multi-stakeholder enterprise accounts with measurable outcomes (retention, expansion, CSAT, NPS).
• Strong analytical mindset — you use data to tell stories, identify risks, and drive decisions.
• Experience managing escalations with poise, urgency, and professionalism.
• Familiarity with EV charging technology, networked hardware/software platforms, or IoT ecosystems is a significant plus.
• Proficiency with CRM platforms (Salesforce, HubSpot) and CS tools (Gainsight, Totango, ChurnZero or similar).
• Self-starter mentality — you don't need a playbook handed to you. You build the playbook.
• Strong knowledge of Dutch, English and preferably French.

Why Blink Charging:

Blink Charging Co. (Nasdaq: BLNK) is a leading owner, operator, and provider of electric vehicle (EV) charging equipment and networked EV charging services. We're on a mission to accelerate the adoption of electric vehicles by deploying thousands of charging stations across the United States and around the world.

What We Do:

Blink offers both residential and commercial EV charging equipment and connectivity to the Blink Network—a comprehensive cloud-based software that operates, manages, and tracks our EV charging stations and payment processing. Our charging solutions serve a diverse range of customers including multi-family residential and commercial properties, airports, colleges, municipalities, parking garages, shopping malls, retail parking, and more.

Why Blink:

• Industry Leader: We're at the forefront of the EV charging revolution, building critical infrastructure for a sustainable future
• Innovation-Driven: We continuously develop cutting-edge technology to improve the EV charging experience
• Growth Opportunity: Join a rapidly expanding company in one of the world's fastest-growing industries
• Mission That Matters: Every day, we're helping reduce carbon emissions and create a cleaner planet