Strategic Customer Success Manager

Blink Charging Inc; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Blink Charging Inc. is seeking an exceptional Customer Success Manager who lives and breathes the customer experience.

This is not a passive role—it’s a high-impact, hands-on position for someone who thrives on building deep relationships, solving complex problems, and turning customers into lifelong advocates of Blink Charging. From onboarding to escalation, you own the relationship end-to-end, ensuring every touchpoint is seamless and world-class.

Qualifications

• 3-6+ years of Customer Success, Account Management, or related experience.
• Exceptional communication skills for Fortune 500 execs to site ops managers.
• Proven track record with multi-stakeholder enterprise accounts and measurable outcomes.
• Strong analytical mindset using data to tell stories and drive decisions.
• Experience managing escalations with poise, urgency, and professionalism.
• Familiarity with EV charging tech, IoT, SaaS platforms is a plus.
• Proficiency with CRM platforms (Salesforce, HubSpot) and CS tools (Gainsight, Totango, ChurnZero).
• Self-starter who builds playbooks and thrives in a fast-growing company.
• Strong knowledge of Dutch, English and preferably French.

Responsibilities

• Own post-sale handoff and act as the single named contact from day one.
• Deliver a premium onboarding experience for Blink's charging infra and software platform.
• Coordinate with technical, operations, and field services teams for flawless deployment.
• Serve as the dedicated CSM for a portfolio of strategic accounts.
• Build proactive relationships with stakeholders from operations to C-suite.
• Monitor account health, usage data, and network performance to anticipate issues.
• Own escalations from first flag to full resolution and drive urgency internally.
• Lead data-driven Quarterly Service Reviews to showcase value and ROI.
• Own renewals, expansion opportunities, and cultivate customer champions.

Skills

Customer Success

Account Management

Stakeholder Management

Data Analysis

Escalation Management

CRM (Salesforce)

Communication Skills

Multilingual (Dutch/English/French)

Tools

Salesforce

HubSpot

Gainsight

Totango

ChurnZero

Job description

Blink Charging Inc. is seeking an exceptional Customer Success Manager who lives and breathes the customer experience.

This is not a passive role—it’s a high-impact, hands-on position for someone who thrives on building deep relationships, solving complex problems, and turning customers into lifelong advocates of Blink Charging. From onboarding to escalation, you own the relationship end-to-end, ensuring every touchpoint is seamless and world-class.