Senior Customer Success Manager

Bizzdesign; Utrecht; Hybrid; EUR 103,000 - 125,000; Full time

Benefits offered by this job

Premium pension

28 vacation days

Hybrid working

NS Business Card

IT equipment

Work-from-home allowance

Global collaboration

Job summary

Bizzdesign in Utrecht is seeking an experienced Customer Success professional to combine consulting expertise, strategic thinking, and relationship skills to create measurable value for customers.

You’ll influence customer success stories at scale, shaping how organizations use architecture tooling to achieve impact. Join an international team where your ideas matter and your work drives retention and company growth.

Qualifications

• Bachelor’s degree in IT, Business Economics, or related field.
• 5+ years in Customer Success or Consulting in SaaS enterprises with adoption/retention/renewals track record.
• Fluent in Dutch and English; strong stakeholder engagement.

Responsibilities

• Manage post-sales relationships with a defined set of customers.
• Drive adoption, retention, renewals, and expansions through success plans.
• Conduct business reviews to celebrate results and identify opportunities.
• Act as liaison between customers and internal teams (Sales, Product, Marketing, Services, Support).
• Advise customers on EA and portfolio management best practices and complex solution implementations.
• Manage escalations and ensure issues are resolved swiftly.
• Build customer advocacy through references and case studies.
• Identify new growth opportunities and contribute to account strategy.

Skills

Dutch language

English language

Enterprise stakeholder management

Customer-facing SaaS experience

Account management

Willing to travel

Education

Bachelor’s degree in IT/Business

Tools

Alfabet

Mega HOPEX

Bizzdesign Horizzon

Job description

Description

You’re an excellent candidate for Bizzdesign because you …

• Speak fluent English and Dutch.
• Have +5 years of experience in a customer-facing SaaS role.
• Combine a commercial mindset with strong enterprise stakeholder management skills.

Department: Customer Success Management

Location: Utrecht, NL

Compensation: €114,000 / year

Description

You’re an excellent candidate for Bizzdesign because you …

• Speak fluent English and Dutch.
• Have +5 years of experience in a customer-facing SaaS role.
• Combine a commercial mindset with strong enterprise stakeholder management skills.

About the role

This role is about combining your consulting expertise, strategic thinking, and relationship skills to create measurable value for customers.

You’ll have the chance to influence customer success stories at scale, while shaping the way organizations use enterprise and business architecture to achieve real impact.

You’ll join a collaborative, international team where your ideas matter, your initiative is valued, and your work directly contributes to customer retention and company growth.

What will you do

• Manage post-sales relationships with a defined set of customers.
• Drive adoption, retention, renewals, and expansions through success plans.
• Conduct business reviews that celebrate results and identify new opportunities.
• Act as the liaison between customers and internal teams (Sales, Product, Marketing, Services, Support).
• Advise customers on EA and portfolio management best practices and complex solution implementations.
• Manage escalations and ensure issues are resolved swiftly.
• Build customer advocacy through references and case studies.
• Identify new growth opportunities and contribute to overall account strategy.

What we are looking for

• You hold a bachelor’s degree in IT, Business Economics, or a related field.
• You bring 5+ years of relevant experience in Customer Success or Consulting within SaaS enterprises, with a track record in driving adoption, retention, and renewals.
• You are fluent in Dutch and English.
• You have a track record in driving adoption, retention, and renewals.
• You are experienced in business reviews, account planning, and escalations.
• You are confident in engaging with senior stakeholders and leading strategic and technical discussions.
• You are customer-focused, proactive, and entrepreneurial, with strong organizational and time management skills.
• You are willing to travel to strengthen customer partnerships.
• You ideally advise customers on EA and portfolio management best practices and complex solution implementations.
• You ideally are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon).

What we offer

• A competitive salary complemented by variable compensation.
• A premium pension plan to help you build a secure and comfortable future.
• 28 vacation days to recharge, with the option to buy up to 10 extra days whenever you need more freedom and flexibility.
• Hybrid working that truly works: enjoy a balance of 2-3 collaborative in-office days, with the remaining days designed for focused work from home.
• Smooth commuting with an NS Business Card or mileage reimbursement. Your journey, your choice.
• Top-quality IT equipment from day one, plus a personal tech budget so you can tailor or upgrade your setup to your liking.
• A monthly work-from-home allowance to help you create your ideal home office environment.
• Global collaboration in an international environment, working alongside talented people from all over the world.

The final offer will be positioned fairly within the salary range based on your experience, skills, impact, and scope of responsibilities. For the Netherlands, the amount listed includes the holiday allowance.

Recruitment process

• 1st interview with Internal Recruiter (45 min online)
• 2nd interview with Hiring Manager (45 min online)
• 3rd interview with key stakeholders from the Customer Success team (45 min online)
• 4rd and final interview (30 min online)

Please note

• Please submit your application in English, as it’s our company’s language, and you’ll be using it daily once you’re part of the team.
• Please apply through our website or via the LinkedIn job post. Applications sent by email will not be reviewed.
• We are not considering agency applications for this position.
• We may use AI-based tools to support parts of the recruitment process, such as reviewing applications or resumes. These tools support our recruitment team but do not replace human decision-making, and all final hiring decisions are made by people.

DEI Statement

Bizzdesign stands for equity and inclusion. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.