Senior Customer Service Representative

Dsv Air & Sea SAU; Maastricht; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

24 vacation days

4 ADV days

8% holiday allowance

Pension scheme

Job summary

DSV is seeking a Senior Customer Service Representative at Maastricht Airport. You will coordinate daily team activities, serve as the main contact for customers, and work with carriers and internal departments to ensure smooth shipments.

You will monitor progress, identify disruptions, and drive process improvements while supporting onboarding and coaching in the absence of a Team Lead. Join a global logistics leader with career growth opportunities.

Qualifications

• Proven experience as a Customer Service Representative or in a similar role.
• Knowledge of and experience within the logistics industry.
• Good command of English.

Responsibilities

• Coordinate daily activities within the Customer Service team.
• Serve as the first point of contact for customers while handling admin tasks.
• Monitor goods flows, identify bottlenecks, and support solutions.
• Coach colleagues in the absence of a Team Lead and support onboarding.

Skills

Customer service

Logistics knowledge

English proficiency

Job description

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Are you looking for more responsibility and the opportunity to use your creativity? Do you want to be part of DSV, a global leader in transport and logistics services?

You get it done

As a Senior Customer Service Representative, you coordinate the daily activities within your Customer Service team. You will be responsible for one major customer or several smaller customers. Together with your team, you act as the first point of contact for customers while carrying out various administrative and planning activities: you’re on it.

How you do this? You coordinate daily operations with customers, carriers and internal departments. You monitor the progress of goods flows, identify bottlenecks and disruptions, and contribute to effective solutions. In addition, you help improve logistics processes and customer service performance. You achieve this by:

• ensuring a balanced workload within the team and acting as the first point of contact for Customer Service Representatives in the absence of the Team Lead;
• coordinating and planning inbound shipments, processing documentation and discrepancies, and checking customs documents in cooperation with the Customs department when required;
• processing customer orders, preparing and scheduling order picking and value-added logistics (VAL) activities, and managing outbound planning;
• monitoring pick-and-pack activities in real time, arranging transport and checking or preparing the required transport documentation;
• identifying disruptions, proactively informing customers and carriers about delays or changes, and contributing to invoicing, KPI monitoring and process improvements.

Your team stands out within DSV because it operates in an environment where customer focus, planning and collaboration come together. You will have the freedom to solve problems independently, propose improvements and contribute to projects that make logistics processes smarter and more efficient. In the absence of a Team Lead, you will also coach Customer Service Representatives and support new colleagues during their onboarding. As DSV continues to grow, there are plenty of opportunities for you to develop yourself further.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"What makes working in Customer Service at DSV so rewarding? You are given a great deal of freedom and responsibility, which means you can truly make an impact," says Laura van Cruchten, Manager Customer Service.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a passion for the profession and the ability to share your enthusiasm with colleagues as well as internal and external customers;
• proven experience as a Customer Service Representative or in a similar role;
• knowledge of and experience within the logistics industry;
• a good command of the English language.

It all counts for this vacancy of senior customer service representative in Maastricht Airport. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary in accordance with the DSV Collective Labour Agreement (CLA);
• a professional yet informal working environment where your voice matters;
• 24 vacation days, 4 ADV days and 8% holiday allowance;
• an attractive pension scheme, partly premium-free with a 5% employee contribution;
• access to knowledge and training through our DSV Academy, allowing you to develop yourself and shape your career path.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.