Customer Service Representative

DSV Road GmbH; Maastricht; On-site; EUR 28,000 - 46,000; Full time

Benefits offered by this job

Salary tailored to knowledge and経験

28 vacation days per year

8% holiday allowance

DSV Academy and external courses

Great team to work with

Job summary

DSV Road GmbH is seeking a customer service representative at Maastricht Airport to serve as the essential link between our warehouse and customers, handling administrative and planning duties for orders. You will ensure accurate recording of order information and monitor progress to keep stakeholders informed.

You will also plan for the logistics department and maintain clear communication with customers about delays or changes, while handling escalations and coordinating with internal teams.

Qualifications

• Experience in a customer service environment, preferably within logistics.
• Strong customer focus and commitment.
• Proficient in Excel, MS Office, and warehouse management systems.
• Good command of Dutch and English, both written and spoken.

Responsibilities

• Act as the essential link between warehouse and customers, handling admin and planning for orders.
• Ensure order information is recorded accurately and monitor order progress.
• Plan for the logistics department and keep customers informed about order status.
• Handle and forward customer escalations and communicate with internal colleagues across departments.

Skills

Experience in customer service

Customer focus

Dutch and English proficiency

Excel and MS Office proficiency

Tools

Excel

MS Office

Warehouse management system

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Would you like to work in an environment with well-known brands in the Dutch and European market? Your customer focus comes into its own within our international work environment.

You get it done

Ensuring maximum customer satisfaction for major brands across Europe : you’re on it.

How you do this? As a customer service representative, you are an essential link between our warehouse and our customers, where you are responsible for all administrative and planning activities for our customers. This means ensuring that all information about an order is correctly recorded in our system and that the progress of orders is properly monitored. You take care of the planning for the logistics department and keep the customer continuously informed about the status of their orders.

Thanks to your efforts and accuracy, you not only ensure that everything runs smoothly, but you also continuously keep both customers and internal stakeholders informed about progress. In case of disruptions, you detect them in time and inform the customer about any delays or changes. As the first operational point of contact for your assigned customers, you communicate quickly and efficiently with internal colleagues from various departments. Handling and forwarding customer escalations is also part of your responsibilities, ensuring we can always provide a solution. You achieve this by:

• monitoring warehouse processes with our warehouse management system, keeping both customers and internal stakeholders always informed;
• detecting disruptions and informing customers about any delays or changes;
• handling and forwarding customer escalations.

Your team stands out within DSV by the diverse group of international colleagues, where mutual collegiality is highly valued. Everyone is willing to support each other and learn from one another, contributing to a positive and professional working atmosphere. We work hard, with collaboration and achieving common goals at the center.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

At DSV, everything revolves around collaboration and customer focus. Together, we ensure that processes run smoothly and that our customers are always informed about their orders, says Laura van Cruchten, Manager Customer Service.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• experience in a customer service environment, preferably within logistics;
• strong customer focus and commitment;
• knowledge of Excel, MS Office, and warehouse management systems;
• good command of Dutch and English, both spoken and written.

It all counts for this vacancy of customer service representative in Maastricht Airport. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary tailored to the knowledge and experience you bring;
• 28 vacation days per year and 8% holiday allowance;
• a ccess to knowledge and training through our DSV Academy and external courses—so you can grow and influence your career path;
• and of course, a great team to work with!

Move forward

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.