Customer Service Representative Parcel

Dsv Air & Sea SAU; Maastricht; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Salary based on experience

24 days annual leave

4 ADV days

8% holiday allowance

Pension scheme

DSV Academy training

Informal team culture

Job summary

DSV Parcel in Maastricht-Airport seeks a Customer Service Representative to connect international customers with operations. You monitor shipments from booking to destination and keep customers informed of status and deadlines.

You will answer inquiries by phone and email, coordinate with integrators, couriers and carriers, and ensure commitments are honoured with a proactive, solution-oriented approach.

Qualifications

• Customer-focused mindset with energy to help customers.
• Proactive attitude, detail-oriented, and goal-driven.
• Strong communication in Dutch and English, both spoken and written.
• Interest in transport and international parcel shipments.

Responsibilities

• Monitor shipment progress from booking to destination.
• Answer questions by phone and email and inform customers.
• Coordinate with integrators, couriers and carriers to keep shipments moving.
• Translate customer requirements into the right approach for handling shipments.

Skills

Customer focus

Proactive attitude

Communication skills

Dutch & English

Transport affinity

Job description

Move forward as Customer Service Representative Parcel at DSV in Maastricht-Airport

Do you get energy from customer contact, enjoy variety and like making sure everything is taken care of? At DSV, you will have the opportunity to put your customer-focused skills to work in an international environment, take responsibility and grow with an ambitious team.

You get it done

A shipment needs to arrive at the right place today, a customer has an urgent question or a courier needs to be dispatched quickly. You keep an overview, liaise with the right parties and make sure everything keeps moving: you’re on it.

How you do this? As a customer service representative within DSV Parcel, you are the link between our international customers and our operations. From the moment a customer books a shipment until it reaches its destination, you monitor its progress. You answer questions by phone and email, keep customers informed about the status of their shipments and think along with them when things do not go exactly as planned. You make sure customers know where they stand and that commitments are honoured.

To make this happen, you work closely every day with colleagues, integrators, courier companies and carriers. You keep track of multiple shipments and customer enquiries at the same time, set the right priorities and take immediate action when needed. Thanks to your overview, communication skills and solution-oriented approach, shipments keep moving and customers can rely on the service they expect from DSV. You achieve this by:

• booking and monitoring shipments and proactively keeping customers informed about the progress and status of their parcels;
• accurately processing customer contacts and shipment details in our transport management system and monitoring the process from the initial customer contact through to invoicing;
• maintaining contact with integrators, courier companies and carriers to ensure shipments are collected and processed as agreed;
• translating customer requirements and expectations into the right approach, taking applicable safety and environmental regulations into account.

Your team stands out within DSV by the strong growth it has experienced in recent years. As a relatively young part of DSV, the team is characterised by ambition, drive and an informal atmosphere. We work hard every day to provide our customers with the best possible service, but we consider it just as important to have fun together and celebrate our successes.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

At DSV Parcel, you have the freedom to contribute ideas, take initiative and develop yourself. We work hard for our customers, but above all, we do it together and have a lot of fun along the way, says Rowan de Jonge, Team Lead Customer Service.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a customer-focused mindset and the energy to help customers and find the right solution;
• a proactive attitude, attention to detail and the drive to achieve the best possible results together with your team;
• good communication skills and a good command of both Dutch and English, spoken and written;
• an affinity with transport and logistics and the curiosity to further develop your knowledge of the world of international parcel shipments.

It all counts for this vacancy of customer service representative parcel in Maastricht Airport. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary based on the knowledge and experience you bring;
• 24 days’ annual leave, 4 ADV days and 8% holiday allowance;
• an attractive pension scheme, part of which is premium-free, with an employee contribution of 5%;
• access to knowledge and training through our DSV Academy and external training programmes, helping you develop and shape your career path;
• the freedom and opportunity to take initiative in an informal environment where you will become part of a committed, friendly and, above all, enjoyable team!

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

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