Senior Customer Experience Lead — Logistics & Key Accounts

maersk; Rotterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Bonus Plan

30 days holiday

Commuting allowance

Pension plan

Health insurance

Job summary

Maersk in Rotterdam seeks a Customer Experience Consultant to own the customer experience for Key Retail & Lifestyle customers, coordinating with internal teams to ensure a smooth end-to-end shipment lifecycle. You will nurture relationships and drive customer satisfaction while addressing inquiries and exceptions.

The role emphasizes a logistics background, proactive problem solving, and English communication skills, with a focus on delivering value to customers and stakeholders across the

Qualifications

• Solid background in logistics, with exposure to ocean freight and supply chain management.
• Strong sense of urgency and prioritization skills for time-critical tasks.
• Excellent verbal and written communication skills in English.
• Commercial mindset with the ability to handle customer requests.
• Ability to independently organize and structure daily work.

Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Looks after Key Retail & Lifestyle customers.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Handles incoming customer services queries, issues and exception management.
• Understands customers' business drivers, needs and requirements.
• Continuously works on improving the business.
• Responsible for finances.

Skills

MS Office

Outlook

Excel

English communication

Customer service

Logistics experience

Time management

Job description

Maersk in Rotterdam seeks a Customer Experience Consultant to own the customer experience for Key Retail & Lifestyle customers, coordinating with internal teams to ensure a smooth end-to-end shipment lifecycle. You will nurture relationships and drive customer satisfaction while addressing inquiries and exceptions.

The role emphasizes a logistics background, proactive problem solving, and English communication skills, with a focus on delivering value to customers and stakeholders across the