Customer Experience Consultant

APM Terminals Gothenburg; Rotterdam; On-site; EUR 52,000 - 74,000; Full time

Benefits offered by this job

Salary and internal training

Bonus Plan

30 days holiday

Commuting Allowance

Pension plan

Health insurance

Job summary

A.P. Moller - Maersk is seeking a Customer Experience Consultant to own and manage the customer experience for Key Retail & Lifestyle customers in Rotterdam.

You will collaborate with internal teams to ensure the end-to-end shipment lifecycle runs smoothly and build strong relationships with stakeholders across functions. The role requires logistics background, a strong sense of urgency, and the ability to manage daily workload with agility.

Qualifications

• Experience in logistics, with exposure to ocean freight or supply chain management.
• Excellent verbal and written English communication.
• Proactive in handling customer interactions and inquiries.
• Strong ownership with ability to organize daily work and prioritize tasks.

Responsibilities

• Delivers a positive customer experience for all customers and ensures smooth end-to-end shipment lifecycle by working with the customer and internal teams.
• Looks after Key Retail & Lifestyle customers.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Handles incoming customer service queries, issues and exception management.
• Understands customers' business drivers, needs and requirements.
• Continuously works on improving the business and is responsible for finances.

Skills

Customer service

Prioritization

Commercial mindset

Communication

Tools

MS Office

Outlook

Excel

Job description

We are seeking to extend our Rotterdam team with a new Customer Experience Consultant. The customer experience consultant owns and manages the customer experience of our Key Customers in the Retail and Lifestyle vertical. We offer a dynamic, high-impact environment with a great team culture with people from multiple countries and varied experiences. A unique opportunity to learn and grow new skills in a fast growing and exciting environment. A performance-oriented but collaborative team.

Benefits

• A competitive Salary and access to internal training opportunities
• Bonus Plan
• 30 days holiday
• Commuting Allowance
• Pension plan
• Health insurance

Key responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams
• Looks after Key Retail & Lifestyle customers
• Builds strong relationships with all stakeholders including offshore GSC teams
• Is responsible for customer satisfaction and has experience with customer interaction
• Handles incoming customer services queries, issues and exception management
• Understands customers' business drivers, needs and requirements
• Continuously works on improving the business
• Responsible for finances

What we are looking for

• Solid background in logistics, with exposure to ocean freight and supply chain management
• Strong sense of urgency and exceptional prioritization skills for time-critical tasks
• Demonstrated experience in handling customer requests and possessing a commercial mindset
• Ability to independently organize and structure daily work, efficiently managing workload with agility
• Proficiency in MS Office, particularly Outlook and Excel
• High sense of ownership
• Excellent verbal and written communication skills in English
• As part of our background check, you could be asked to obtain VOG

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].