Customer Experience Consultant

A.P. Moller - Maersk; Rotterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Bonus Plan

30 days holiday

Commuting Allowance

Pension plan

Health insurance

Internal training opportunities

Job summary

Maersk in Rotterdam is seeking a Customer Experience Consultant to own and manage the experience of our Key Retail & Lifestyle customers. You will ensure a seamless end-to-end shipment lifecycle by coordinating with the customer and internal teams.

The role requires a solid logistics background with ocean freight exposure, strong prioritization, and the ability to handle customer requests with a commercial mindset. Proficiency in MS Office and excellent English communication are essential.

Qualifications

• Solid background in logistics, with exposure to ocean freight and supply chain management.
• Strong prioritization and time-management skills for time-critical tasks.
• Experience handling customer requests with a commercial mindset.
• Ability to organize daily work and manage workload with agility.
• Proficiency in MS Office, especially Outlook and Excel.
• Excellent verbal and written English.

Responsibilities

• Delivers a positive customer experience for Key Retail & Lifestyle customers and manages end-to-end shipment lifecycle.
• Builds strong relationships with stakeholders, including offshore GSC teams.
• Owns customer satisfaction and handles queries, issues, and exception management.
• Maintains understanding of customers’ business drivers and needs.
• Contributes to continuous business improvements and takes financial responsibility.

Skills

Logistics background

Ocean freight exposure

Customer handling

Time management

MS Office

Ownership

English proficiency

Tools

MS Office Suite

Job description

We are seeking to extend our Rotterdam team with a new Customer Experience Consultant. The customer experience consultant owns and manages the customer experience of our Key Customers in the Retail and Lifestyle vertical.

We offer

• A dynamic, high-impact environment with a great team culture with people from multiple countries and varied experiences.
• A unique opportunity to learn and grow new skills in a fast growing and exciting environment.
• A competitive Salary and access to internal training opportunities.
• A performance-oriented but collaborative team.
• Bonus Plan.
• 30 days holiday.
• Commuting Allowance.
• Pension plan.
• Health insurance.

Key responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Looks after Key Retail & Lifestyle customers.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Handles incoming customer services queries, issues and exception management.
• Understands customers’ business drivers, needs and requirements.
• Continuously works on improving the business.
• Responsible for finances.

What we are looking for

• Solid background in logistics, with exposure to ocean freight and supply chain management
• Strong sense of urgency and exceptional prioritization skills for time-critical tasks.
• Demonstrated experience in handling customer requests and possessing a commercial mindset.
• Ability to independently organize and structure daily work, efficiently managing workload with agility.
• Proficiency in MS Office, particularly Outlook and Excel.
• High sense of ownership.
• Excellent verbal and written communication skills in English.

As part of our background check, you could be asked to obtain VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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