Pharma Logistics Control Tower Lead - Rotterdam

A.P. Moller - Maersk; Rotterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

Maersk in Rotterdam (Maasvlakte) seeks an experienced Senior Customer Experience Consultant to oversee end-to-end pharmaceutical shipments in a temperature-controlled facility. You will act as the central operational contact among customers, warehouse teams, transport providers, ocean carriers, and customs partners.

You will coordinate cargo movements from inbound arrivals to export via ocean freight, ensuring visibility, GDP compliance, and exceptional customer service.

Qualifications

• 3-5 years of experience in freight forwarding within Control Tower activities.
• Experience with international shipping and supply chain coordination.
• Knowledge of pharmaceutical, healthcare, or temperature-controlled logistics is preferred.
• Understanding of GDP requirements & Air freight is an advantage.
• Experience with TMS, WMS, ERP, or shipment visibility tools.
• Strong communication and stakeholder management skills.
• Fluent in English; additional languages are a plus.

Responsibilities

• Coordinate inbound and outbound customer shipments.
• Maintain end-to-end shipment visibility and milestone tracking.
• Manage operational exceptions, delays, and escalations.
• Coordinate activities across transportation, warehouse, and ocean freight operations.
• Ensure customer requirements and service levels are met in line with KPIs.
• Coordinate truck arrivals, cargo handling, storage, and container loading.
• Ensure proper handling of pharmaceutical products in a GDP-compliant environment.
• Verify shipment readiness and export documentation.
• Monitor cold chain integrity and operational compliance.
• Arrange ocean freight bookings with shipping lines.
• Liaise with carriers, terminals, depots, and customs brokers.
• Ensure accurate and timely shipment execution.
• Serve as the primary operational contact for customers.
• Provide shipment updates and proactive communication.
• Support customer reviews and continuous improvement initiatives.

Skills

Communication

Stakeholder management

Logistics operations

Independent work

Customer service orientation

Attention to detail

Tools

TMS

WMS

ERP

Job description

Maersk in Rotterdam (Maasvlakte) seeks an experienced Senior Customer Experience Consultant to oversee end-to-end pharmaceutical shipments in a temperature-controlled facility. You will act as the central operational contact among customers, warehouse teams, transport providers, ocean carriers, and customs partners.

You will coordinate cargo movements from inbound arrivals to export via ocean freight, ensuring visibility, GDP compliance, and exceptional customer service.