Store Supervisor

Dyson Institute; Utrecht; On-site; EUR 38,000 - 54,000; Full time

Job summary

Dyson is seeking a dynamic retail leader to drive exceptional customer experiences in our Utrecht store. You will lead a team of Experts and Stylists, delivering hands-on demonstrations and maintaining Dyson standards on the shop floor.

The role requires strong communication, coaching abilities, and a passion for technology and service. You’ll work flexible hours, including weekends, to meet sales targets and keep operations running smoothly.

Qualifications

• Experience in a retail or customer-facing environment with team responsibilities.
• Confident, approachable, and energetic shopfloor leader.
• Strong communication and coaching skills.
• Detail-oriented and reliable with high standards and teamwork.

Responsibilities

• Deliver hands-on demonstrations to drive customer engagement and satisfaction.
• Keep shopfloor clean, organized, and aligned to Dyson standards.
• Address and resolve customer queries and minor escalations promptly.
• Set the tone for service culture and customer focus across the team.
• Direct and support daily activities of Experts and Stylists on the shopfloor.
• Onboard new team members, demonstrating best practices and Dyson behaviors.
• Provide day-to-day feedback and coaching to foster a high-performing team.
• Communicate daily targets, track progress, and motivate the team to achieve results.
• Lead daily huddles or briefings for clear alignment and energy on the floor.
• Assist in delivering sales targets through personal selling and team support.
• Encourage product mix and attachment rate improvements (e.g., accessories and premium lines).
• Report sales progress or concerns to the Assistant Store Leader or Store Leader.
• Take responsibility for stock handling, replenishment, and accurate product displays.
• Ensure adherence to operational processes, including cash handling and health and safety.
• Support loss prevention and report stock or security issues immediately.
• Monitor POS materials and manage minor maintenance on the shopfloor.
• Act as a Dyson role model, promoting integrity, technology passion, and customer experience.

Skills

Retail leadership

Customer service

Team coaching

Strong communication

Detail oriented

Flexible hours

Tools

POS system

Job description

Key Responsibilities

• Customer Experience & Store Standards
  • Deliver hands‑on Dyson demonstrations, driving customer engagement and satisfaction
  • Ensure the shopfloor is always clean, organized, and visually aligned to Dyson standards
  • Address and resolve customer queries and minor escalations promptly and professionally
  • Set the tone for service culture and customer focus throughout the team
• Team Support, Coaching & Task Management
  • Direct and support the daily activities of Experts and Stylists on the shopfloor
  • Onboard new team members, demonstrating best practices and Dyson behaviors
  • Provide day‑to‑day feedback and coaching, fostering a positive and high‑performing team environment
  • Help communicate daily targets, track progress, and motivate the team to achieve results
  • Lead daily huddles or briefings to ensure clear alignment and energy on the floor
• Sales & Performance
  • Assist in delivering sales targets through personal selling and team support
  • Encourage and support product mix and attachment rate improvements (such as accessories and premium lines)
  • Report sales progress or concerns directly to the Assistant Store Leader or Store Leader
• Operations & Compliance
  • Take responsibility for stock handling, replenishment, and accurate product displays
  • Ensure adherence to operational processes, including cash handling and health and safety
  • Support loss prevention and report any stock or security issues immediately
  • Monitor POS materials and manage minor maintenance needs on the shopfloor
• Brand & Culture
  • Act as a Dyson role model, demonstrating integrity, passion for technology, and a commitment to outstanding customer experience
  • Promote a culture of innovation, quality, and teamwork
  • Support in driving local initiatives and communicating brand campaigns to the team

Success is Measured

• Achievement of daily and weekly sales and conversion goals
• Customer experience metrics (NPS, Mystery Shopper, Google reviews)
• Team engagement (feedback, collaboration, adherence to Dyson values)
• Operational excellence (stock management, cleanliness, compliance)

About You

• Experience in a retail or customer-facing environment, ideally with team responsibilities
• Confident, approachable, and energetic shopfloor leader
• Strong communication and coaching skills
• Detail-oriented and reliable, takes pride in high standards and teamwork
• Able to work flexible hours, including weekends and holidays
• Strong interest in technology and customer service
• #LI-AB2

Dyson is an equal opportunity employer.

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.