Senior AI Growth Strategist: Enterprise Adoption & ROI

LogicMonitor; Netherlands; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Zusammenfassung

LogicMonitor is seeking a Senior AI Growth Strategist to partner with Edwin customers, ensuring successful operationalisation of AI, measurable business outcomes, and accelerated journey toward Autonomous IT. This role goes beyond traditional Customer Success, driving sustained adoption and value realization across a portfolio of strategic enterprise accounts.

You will work with cross-functional teams to maximise adoption, demonstrate ROI, and identify opportunities for expansion, while

Qualifikationen

• 9+ years of experience in Customer Success, Professional Services, Technical Account Management, Solutions Consulting, AI/ML, enterprise SaaS, or technical consulting, supporting complex enterprise customers.
• Experience working with senior and executive stakeholders and influencing decisions across complex customer organisations.
• Strong technical aptitude, with the ability to understand AI-driven solutions, observability platforms, integrations, APIs, automation, cloud environments, and enterprise operational workflows.
• Experience developing customer success plans, conducting Executive Business Reviews, measuring ROI, and proactively managing customer health and adoption.
• Proven ability to lead complex, cross-functional customer initiatives involving technical, commercial, and executive stakeholders.
• Consultative and analytical skills, with the ability to translate technical capabilities into clear business outcomes.
• Experience identifying expansion opportunities through customer adoption and demonstrated value.

Aufgaben

• Owns the success of a portfolio of strategic and complex Edwin customers.
• Drive successful operational adoption following Edwin deployments.
• Develop and execute AI Success Plans aligned with each customer’s business objectives.
• Guide customers from implementation through adoption, value realisation, expansion readiness, advocacy, and Autonomous IT maturity.
• Monitor customer health, adoption, product usage, AI maturity, and operational outcomes.
• Identify risks early and lead cross-functional recovery plans before customer outcomes are impacted.
• Conduct Executive Business Reviews that clearly demonstrate business value, ROI, and progress against agreed success measures.
• Build trusted relationships with senior and executive stakeholders.
• Help customers identify and prioritise AI use cases that deliver measurable business impact.
• Identify opportunities to expand Edwin adoption across additional teams, workflows, and use cases.
• Capture customer outcomes, success stories, references, and advocacy opportunities.
• Represent the Voice of the Customer by providing actionable feedback to Product, Engineering, and go-to-market teams.
• Mentor AI Growth Strategists and contribute to the development of team playbooks, methodologies, and best practices.

Jobbeschreibung

LogicMonitor is seeking a Senior AI Growth Strategist to partner with Edwin customers, ensuring successful operationalisation of AI, measurable business outcomes, and accelerated journey toward Autonomous IT. This role goes beyond traditional Customer Success, driving sustained adoption and value realization across a portfolio of strategic enterprise accounts.

You will work with cross-functional teams to maximise adoption, demonstrate ROI, and identify opportunities for expansion, while