Senior Aftersales Quality & Process Lead

BYD Europe; Hoofddorp; Presencial; EUR 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Team building events

Contributing to zero-emission projects

Descripción de la vacante

BYD Europe BV in Hoofddorp, Netherlands, seeks a quality management professional to lead the Aftersales Management System, ensuring ISO 9001 compliance and driving cross-functional process improvements across regional markets.

You will develop SOPs, coordinate internal and external audits, manage documentation lifecycles, and apply PDCA and 8D methodologies to raise the system's maturity while collaborating with China HQ and international teams.

Formación

• Bachelor's degree or above in Automotive Engineering, Mechanical Engineering, Industrial Engineering, Quality Management, or a related field.
• ISO 9001 Internal Auditor certification and familiarity with ISO 19011 is an advantage.
• Strong process design and documentation skills with cross-functional collaboration across regions.

Responsabilidades

• Develop, implement, and continuously improve the Aftersales Management System in compliance with ISO 9001.
• Review and optimize end-to-end aftersales processes; create SOPs and guidelines; identify bottlenecks; drive cross-functional improvements.
• Coordinate internal and external audits; address findings; ensure CAPA closure and continuous improvement.
• Manage lifecycle of management system documentation; ensure compliance and align with global standards across regions.
• Apply PDCA and 8D methodologies to identify improvements through data analysis and establish best practices.

Conocimientos

Quality management

ISO 9001

Process design

Cross-functional collaboration

Mandarin-English bilingual

Educación

Bachelor's degree or above in Automotive/Mechanical/Industrial Engineering or Quality Management

ISO 9001 Internal Auditor certification

Descripción del empleo

BYD Europe BV in Hoofddorp, Netherlands, seeks a quality management professional to lead the Aftersales Management System, ensuring ISO 9001 compliance and driving cross-functional process improvements across regional markets.

You will develop SOPs, coordinate internal and external audits, manage documentation lifecycles, and apply PDCA and 8D methodologies to raise the system's maturity while collaborating with China HQ and international teams.