After-Sales Quality Engineer

BYD EUROPE; Hoofddorp; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Pension plan

25 holidays (+5)

Commuting allowance

Team-building activities

Job summary

BYD Europe B.V. in Hoofddorp is seeking an After-Sales Quality Engineer to guide and develop after-sales technical personnel, driving improvement in product analysis capabilities and service management.

You will lead follow-up on after-sales matters for assigned projects, provide on-site client support, and promote product improvements to meet customer satisfaction and after-sales targets.

Qualifications

• Bachelor’s degree or above preferred in Engineering or related field.
• 5+ years in automotive quality management and after-sales quality control.
• Willingness to travel for on-site client support as needed.
• Strong problem-solving and communication skills.

Responsibilities

• Guide and manage after-sales technical personnel and training plans.
• Lead follow-up of after-sales matters for projects and provide on-site support.
• Track and analyze customer issues; propose feasible solutions.
• Coordinate R&D and after-sales communications and ensure proper data flow.
• Drive after-sales product improvements and monitor target achievement.

Skills

English fluency

Travel willingness

Problem solving

Communication skills

Cross-functional coordination

Education

Bachelor’s degree in Engineering

Job description

About BYD

BYD is a leading high-tech multinational enterprise headquartered in Shenzhen, China. Employing over 700,000 people worldwide, it operates across four core business sectors: IT, automotive, new energy, and rail transit. As a global pioneer in new energy solutions, BYD is committed to building a zero-emission ecosystem, reconnecting humanity with nature and creating a world of clean air.

BYD Europe B.V., located in Hoofddorp, the Netherlands, serves as the marketing and sales headquarters of BYD Co., Ltd. (Shenzhen). We provide a full range of BYD electric vehicles, including all‑electric passenger cars, all‑electric buses, and all‑electric forklift trucks, dedicated to advancing green mobility across Europe.

About The Role

We are looking for a skilled After‑Sales Quality Engineer to join our team. This role focuses on guiding and managing after‑sales technical personnel, driving the improvement of their product analysis capabilities and management methods. You will also take the lead in following up on after‑sales matters of assigned projects, providing technical support to clients, and promoting product improvement to ensure customer satisfaction and the achievement of after‑sales targets.

Key Responsibilities

• Guidance and Management of After‑Sales Technical Personnel
  • Provide guidance and management to after‑sales technical personnel, develop targeted training and improvement plans.
  • Enhance the team’s product analysis capabilities and optimize their work management methods to improve overall work efficiency and professionalism.
• After‑Sales Project Follow‑Up and Technical Support
  • Lead the follow‑up of after‑sales matters for assigned projects, including systematic collection and sorting of relevant after‑sales data.
  • Deliver on‑site technical support services to clients, and handle online consultation services; track, analyze, and judge customer‑raised issues, and provide feasible solutions to meet customer needs.
• Technical Communication and Analysis Conclusion Tracking
  • Participate in and supervise the maintenance of technical communication between the R&D department and the after‑sales service department, ensuring smooth information transmission.
  • Track the output of relevant product analysis conclusions from the R&D team, and ensure that analysis results are effectively applied to after‑sales problem‑solving.
• Emergency Response and Customer Satisfaction Improvement
  • Participate in the response and handling of after‑sales emergency incidents, verify the feasibility of handling plans in a timely manner.
  • Take proactive measures to prevent the escalation of incident impacts, effectively resolve customer concerns, and continuously improve customer satisfaction.
• Product Improvement Promotion and Target Achievement
  • Lead the follow‑up, management, and promotion of after‑sales product improvement initiatives, and track the entire implementation process.
  • Form a closed‑loop management of after‑sales problems to ensure that each issue is properly resolved; drive the achievement of established after‑sales performance targets.

Your Profile

• Bachelor’s degree or above is preferred, with majors in Engineering, Electrical Engineering, Mechanical Engineering, Automotive Engineering, Management, or related fields being an advantage.
• Minimum of 5 years of work experience in quality management within the automotive industry, with a deep understanding of automotive after‑sales quality control processes.
• Fluent in English, which can be used as a working language; proficiency in an additional small language (e.g., German, French, Spanish, etc.) is highly desirable.
• Willingness to travel for work as required, to provide on‑site support for clients or participate in cross‑regional after‑sales work.
• Strong problem‑solving, analytical, and communication skills; able to coordinate cross‑departmental resources to promote work progress.
• Good sense of responsibility and urgency, capable of effectively responding to and handling after‑sales emergencies.

We Offer

• Ample career development opportunities within a fast‑growing after‑sales and quality team, supporting your professional growth and advancement.
• A competitive remuneration package based on your work experience and performance, paired with a comprehensive pension plan.
• 25 annual holidays, with the option to purchase an additional 5 holidays to balance work and personal life.
• A commuting allowance when working from the office, reducing your daily travel expenses.
• Regular departmental and company‑wide team‑building activities to foster a collaborative and inclusive work culture.

Our Purpose

BYD’s core purpose is to build a zero‑emission future that reconnects humanity with nature and creates a world of clean air. We are seeking talents who align with this mission and are eager to make a positive impact by joining our diverse and dynamic team.