Senior 2nd-Line Technical Support Engineer Medical Devices

Sakura Finetek Europe; Alphen aan den Rijn; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus

Company laptop and mobile phone

Pension plan

Job summary

Sakura Finetek Europe is seeking a Technical Support Engineer to provide technical support for instruments, software and connected systems across the EMAI region. You will handle complaints, spare parts and documentation, train first-line engineers and contribute to product quality and service readiness.

The role requires a Bachelor's degree in Engineering or related technical discipline, 5+ years in technical support or field service, and excellent English communication.

Qualifications

• Bachelor’s degree in Engineering, Electronics, Mechanical Engineering, Biomedical Engineering or related technical discipline.
• Minimum of 5 years in Technical Support, Field Service Engineering or supporting complex instrument systems.
• Experience troubleshooting electromechanical systems and laboratory instruments.

Responsibilities

• Act as a technical specialist and trusted advisor for assigned instrument platforms.
• Investigate and resolve technical complaints using structured troubleshooting and root cause analysis.
• Define and support corrective and preventive actions to improve product reliability and customer satisfaction.
• Review warranty claims and spare parts decisions within scope.
• Develop and deliver technical training programs for field service and first-line support engineers.
• Travel 20% to support training and customer activities.

Skills

Technical Support

Field Service

Electromechanical

Problem solving

Education

Bachelor's degree in Engineering/related technical discipline

Job description

Sakura Finetek Europe is seeking a Technical Support Engineer to provide technical support for instruments, software and connected systems across the EMAI region. You will handle complaints, spare parts and documentation, train first-line engineers and contribute to product quality and service readiness.

The role requires a Bachelor's degree in Engineering or related technical discipline, 5+ years in technical support or field service, and excellent English communication.