Security Tech Support Specialist — On-Site & Remote

REMEON Security & Smarthome; Utrecht; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

REMEON Security & Smarthome is growing and looking for an enthusiastic customer support agent who will be the first point of contact for technical support by phone and email. You listen, diagnose and resolve issues whenever possible and, when needed, write clear reports for customers and colleagues to ensure proper follow-up.

You will assist with pre-installations and software configuration, occasionally join installers on-site for extra support, and share feedback on improvements.

Qualifications

• Customer-focused with strong communication skills.
• Technical knowledge in electrical/security technology is a plus.
• Ability to listen actively, summarize issues and ask follow-up questions.

Responsibilities

• Be the first point of contact for customers' technical support questions by phone and email.
• Diagnose issues and resolve where possible; create clear follow-up reports when needed.
• Assist with system pre-installations and software configuration; occasionally join installers on-site.

Job description

REMEON Security & Smarthome is growing and looking for an enthusiastic customer support agent who will be the first point of contact for technical support by phone and email. You listen, diagnose and resolve issues whenever possible and, when needed, write clear reports for customers and colleagues to ensure proper follow-up.

You will assist with pre-installations and software configuration, occasionally join installers on-site for extra support, and share feedback on improvements.