Support agent

REMEON Security & Smarthome; Utrecht; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

REMEON Security & Smarthome is growing and looking for an enthusiastic customer support agent who will be the first point of contact for technical support by phone and email. You listen, diagnose and resolve issues whenever possible and, when needed, write clear reports for customers and colleagues to ensure proper follow-up.

You will assist with pre-installations and software configuration, occasionally join installers on-site for extra support, and share feedback on improvements.

Qualifications

• Customer-focused with strong communication skills.
• Technical knowledge in electrical/security technology is a plus.
• Ability to listen actively, summarize issues and ask follow-up questions.

Responsibilities

• Be the first point of contact for customers' technical support questions by phone and email.
• Diagnose issues and resolve where possible; create clear follow-up reports when needed.
• Assist with system pre-installations and software configuration; occasionally join installers on-site.

Job description

Our customers love our ultimate security solutions and we're growing fast. that's why we're expanding our team. will you be our new enthusiastic customer support agent?

What will you do?

You are the first point of contact for our customers' technical support questions -by phone and by email. that makes you our calling card whether the question is about hardware, software, apps, or tools: you listen carefully and quickly get to the heart of the matter. where possible, you resolve issues or requests right away. if that's not possible, you create clear reports for the customer and your colleagues and make sure the follow-up is handled properly. besides support, you help prepare projects with system pre-installations and software configuration. you'll also occasionally join our installers on-site for extra support. and you tell us what you're interested in and what else you'd like to do.

What describes you?

• your technical knowledge makes you a real hero in electrical/security technology
• (or a hero in the making—we're open to that too).
• you know exactly how to handle customers: active listening, summarizing, and asking follow-up questions to get to the core come naturally to you.
• you're social and a strong communicator, so you can clearly inform customers and colleagues about issues, solutions, and the use/maintenance of our systems.
• your customer friendliness and service mindset make customers love working with you.
• you work accurately and methodically and you always think in solutions.
• you're a team player who works closely with our technical service team and our office team. a dash of humor on the work floor is essential for you.

What can you expect?

• a salary that matches your background and experience
• solid secondary benefits
• training and development opportunities
• a pleasant work atmosphere with great customers, even greater colleagues, and awesome company outings

What defines us?

protecting our customers' valuables and locations—that's a responsibility we take seriously. our team gets it. everyone has the drive to deliver and the desire to make our customers happy with quality and ease of use. we're enthusiasts with a passion for our security products and services—and with true commitment to the company.

are you available 36-40 hours per week and ready to strengthen our team?