Tech Support Specialist: Hardware, Software & Growth

Sensitech; Sassenheim; On-site; EUR 34,000 - 70,000; Full time

Benefits offered by this job

Strong career development

Owner ship and autonomy

Opportunities to drive improvements

Job summary

Sensitech is seeking a Junior Technical Support Specialist to provide remote and on-site assistance for hardware, software, and connectivity solutions. You will investigate issues, guide customers through resolutions, and collaborate with cross-functional teams to ensure timely, high-quality outcomes.

The role emphasizes ownership, proactive problem solving, and the ability to manage multiple inquiries while maintaining ISO and ACE standards.

Qualifications

• Bachelor's Degree required in Electronic/Electrical Engineering or Software/Computer Engineering.
• 5+ years experience in technical support with direct customer contact.
• Fluent in English; additional languages (French, Italian, Spanish, or German) preferred.
• Strong attention to detail, analytical and problem solving skills.
• Self-motivated with ownership of responsibilities and ability to work with minimal supervision.

Responsibilities

• Research, respond, and resolve customer inquiries via telephone, email, and chat with accurate, timely responses.
• Provide hardware and software technical support and investigate connectivity issues.
• Maintain ownership of customer issues and provide updates within agreed service levels.
• Analyze technical problems and determine corrective actions.
• Assist with installation, configuration, testing and troubleshooting where required.
• Coordinate with Quality, Sales, Program managers, Engineering, Support Services for escalations.
• Create and maintain technical documentation and knowledge base articles.

Skills

Initiatives

Multitasking

Follow procedures

Attention to detail

Analytical problem solving

Self-motivation

Ownership

Education

Bachelor's Degree in Electronic/Electrical Engineering or Software/Computer Engineering

Job description

Sensitech is seeking a Junior Technical Support Specialist to provide remote and on-site assistance for hardware, software, and connectivity solutions. You will investigate issues, guide customers through resolutions, and collaborate with cross-functional teams to ensure timely, high-quality outcomes.

The role emphasizes ownership, proactive problem solving, and the ability to manage multiple inquiries while maintaining ISO and ACE standards.