Chief Technician — Level 2 Service Support for NATO with security clearance

WLG; Brunssum; On-site; EUR 50,000 - 75,000; Full time

Job summary

WLG in Brunssum, Netherlands, seeks a Chief Technician to join an integrated team for second-line support. You will own incidents, service requests and changes, work with ticketing systems, and maintain critical components during operations and exercises.

The role requires a strong IT background, English proficiency, and comfort working with staff and contractors in a classified environment. On-site assignment in Brunssum entails taking ownership of issues, coordinating patches, and

Qualifications

• A background in computer science or information technology, and the analytical habit that unusual, complex faults demand.
• Second-line support experience in a service-managed environment, with a ticketing system and change process you have actually lived with.
• Comfort in an integrated team of staff and contractors, and the discipline classified environments require.
• Professional English, written and spoken.

Responsibilities

• Responding to, categorising, documenting and resolving incidents, service requests, changes and requests for information through the ticketing toolset.
• Installing, maintaining and monitoring the components of the supported services, including during operations, missions and exercises.
• Escalating to third line where it belongs, and helping to troubleshoot and debug what you escalates.
• Acting as the subject matter expert for the supported applications, for users and for communities of interest.
• Applying patches and software updates, and coordinating the outages they need.
• Taking part in the change advisory board for new releases, and in daily planning and reporting.
• Sharing on-call duty on flexible shifts, so support starts earlier or later as operations require.

Skills

Second-line support

Analytical thinking

Team collaboration

Professional English

Education

Computer science or IT degree

Tools

Ticketing system

Job description

A multinational defence organisation runs a support centre for its intelligence services and needs a chief technician inside the integrated team. This is second-line work with real ownership: you take the ticket, you understand the system behind it, and you see it closed.

What You Would Be Doing

• Responding to, categorising, documenting and resolving incidents, service requests, changes and requests for information through the ticketing toolset.
• Installing, maintaining and monitoring the components of the supported services, including during operations, missions and exercises.
• Escalating to third line where it belongs, and helping to troubleshoot and debug what you escalates.
• Acting as the subject matter expert for the supported applications, for users and for communities of interest.
• Applying patches and software updates, and coordinating the outages they need.
• Taking part in the change advisory board for new releases, and in daily planning and reporting.
• Sharing on-call duty on flexible shifts, so support starts earlier or later as operations require.

What you would bring

• A background in computer science or information technology, and the analytical habit that unusual, complex faults demand.
• Second-line support experience in a service-managed environment, with a ticketing system and change process you have actually lived with.
• Comfort in an integrated team of staff and contractors, and the discipline classified environments require.
• Professional English, written and spoken.

The assignment is on-site in Brunssum.