Chief Technician — Level 2 Service Support for NATO with security clearance

Wlgroup; Brunssum; On-site; EUR 60,000 - 90,000; Full time

Job summary

Wlgroup in Brunssum, Netherlands, seeks a chief technician for second-line IT support within an integrated team. You will own incidents from intake to resolution, work across monitoring and patching, and contribute to change planning while coordinating on-call duties with flexible shifts.

You should bring a CS/IT background, strong analytical fault-handling skills, and experience with ticketing and secure environments. Proficiency in English is essential for daily operations and documentation.

Qualifications

• Requires a background in computer science or IT and strong analytical fault-handling.
• Experience in a service-managed environment with ticketing and change processes.
• Comfort working in a mixed staff/contractor team within a classified environment.

Responsibilities

• Respond to, categorize, document and resolve incidents and service requests using the ticketing toolset.
• Install, maintain and monitor components of supported services, including during operations.
• Escalate to third line when needed and assist in debugging escalations.

Skills

Analytical mindset

Second-line support

Professional English

Secure environments

Education

CS/IT background

Tools

Ticketing system

Monitoring tools

Job description

A multinational defence organisation runs a support centre for its intelligence services and needs a chief technician inside the integrated team. This is second-line work with real ownership: you take the ticket, you understand the system behind it, and you see it closed.

What you would be doing

• Responding to, categorising, documenting and resolving incidents, service requests, changes and requests for information through the ticketing toolset.
• Installing, maintaining and monitoring the components of the supported services, including during operations, missions and exercises.
• Escalating to third line where it belongs, and helping to troubleshoot and debug what you escalate.
• Acting as the subject matter expert for the supported applications, for users and for communities of interest.
• Applying patches and software updates, and coordinating the outages they need.
• Taking part in the change advisory board for new releases, and in daily planning and reporting.
• Sharing on-call duty on flexible shifts, so support starts earlier or later as operations require.

What you would bring

• A background in computer science or information technology, and the analytical habit that unusual, complex faults demand.
• Second-line support experience in a service-managed environment, with a ticketing system and change process you have actually lived with.
• Comfort in an integrated team of staff and contractors, and the discipline classified environments require.
• Professional English, written and spoken.

The assignment is on-site in Brunssum.