Sneaker Maker - Amsterdam

Golden Goose Group; Amsterdam; Hybrid; EUR 24,000 - 38,000; Full time

Job summary

Golden Goose in Amsterdam is seeking a Sneaker Maker to build a personalized customer experience through co-creation of GG items. You will guide clients, showcase brand storytelling, and support sales with cross-selling and upselling, while ensuring GDPR and safety compliance in the store.

You will work in a dynamic retail environment, leveraging Golden App and other digital tools to engage customers and manage inventory.

Qualifications

• Fluency in English; additional languages are a plus.
• Retail or customer service experience is a plus.
• Strong problem solving and time management skills are required.
• Artistic hand-drawing abilities (marker, watercolor, acrylic, basic sewing).
• Empathy, good communication and teamwork are essential.
• Ability to adapt to evolving business needs.
• Minimum high school education; design field preferred.

Responsibilities

• Co-create personalized GG products with clients using drawing/illustration techniques.
• Guide clients through a co-creation journey while conveying brand storytelling.
• Support sales with cross-selling and upselling; handle pre-sale and post-sale activities.
• Register customers on the Golden App for segmentation and profiling.
• Maintain co-creation area in line with visual merchandising standards; assist store operations.
• Ensure GDPR and health & safety compliance; assist with inventory management.
• Leverage Golden App, Sales Force, Xstore, and Stealth to boost engagement.

Skills

Fluent English

Sales experience

Problem solving

Time management

Empathy & communication

Team player

Adaptability

Education

High school diploma (design field preferable)

Job description

DESCRIPTION

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;

Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;

Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;

Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;

Maintain the co-creation area in good conditions adhering to our visual merchandising standards;

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.

Problem solving and time management skills

Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)

Empathy, solid communication and interpersonal skills, strong team attitudes

Flexibility to adapt to the evolving needs of the business and our customers.

High school degree at least (design field is preferable)

Location: Amsterdam

Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch [e-mail].

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.