Floor Manager - Amsterdam - Schiphol Airport

Golden Goose Group; Amsterdam; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Golden Goose in Amsterdam is seeking a passionate Floor Manager to lead the customer experience and daily store operations. You will report to the Store Manager and help implement sales strategies, guide the team, and ensure brand standards are met.

The role requires fluent English (Dutch a plus), strong communication, and a track record in retail sales. You will train staff, drive omnichannel initiatives, build customer relationships, and maintain GDPR and health & safety compliance while

Qualifications

• Retail experience with a focus on customer service and sales.
• Experience in leading a team and coordinating store operations.
• Strong communication and problem-solving skills.
• Fluent English; Dutch is a plus.
• Customer-centric mindset with ability to train staff.

Responsibilities

• Collaborate with Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI’s.
• Support Management in guiding the team to achieve commercial targets and ensure customer satisfaction.
• Participate in the sales process and customer interactions, providing product information and suggesting cross-sell opportunities.
• Assist in clienteling activities and coordination with the CRM department to manage customer insights and app registrations.
• Contribute to store presentation and brand standards to boost sales and ensure GDPR and health & safety compliance.

Skills

Sales background

Customer service

Leadership

Communication skills

Team player

Time management

Tools

Golden App

Salesforce

Xstore

Job description

Amsterdam, Noord-Holland, Netherlands

Job Description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

The position will report directly to the Store Manager.

MISSION

The Floor Manager supports the management team in organizing, planning, and implementing strategies to achieve sales goals. They provide excellent customer service by assisting customers, addressing questions, and resolving any issues. The Floor Manager also helps monitor sales performance and assists with team training when needed.

Essential duties and responsibilities

Collaborate closely with the Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI’s

Support the Management in guiding the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard

Actively participate in the sales process and in customer interaction by providing detailed product information, suggesting complementary items, and implementing up-selling and cross-selling strategies

Support the team in providing customer insight about pricing and timing of all store services available

Enhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiences

Build relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions

Ensure a high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling

Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology

Ensure that the team proactively manage clienteling activities in coordination with CRM department

Acting as a brand ambassador, convey the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales

Is always prepared on training manual on all GG collections and categories and is able to train the team

Support and inspire the new staff throughout the onboarding experience

Assist the Management in overseeing and supervising daily store operations, including opening and closing procedures, security measures, returns, cash handling operations and maintaining compliance with GDPR and health & safety standards

Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.

Key requirements

Fluent English is required, while Dutch is a plus. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Sales background: previous experience preferably in retail sector in similar role

Strong communication skills, with the ability to listen actively and engage thoughtfully

A problem solver who can identify issues, evaluate solutions, and make informed decisions

A team player who values collaboration and can work towards common goals

Effective time management, prioritizing tasks efficiently

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We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.