Sneaker Maker - Amsterdam

Golden Goose; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Job summary

Golden Goose is seeking a passionate talent to build exceptional customer experiences in-store. The Sneaker Maker role focuses on co-creating unique GG products with clients, guiding them through a personalized journey that aligns with our brand values and storytelling.

You will engage in a hands-on sales process, support pre-and post-sale activities, and help manage customer data through the Golden App. The position emphasizes empathy, teamwork and adaptability in a dynamic retail environment.

Qualifications

• Fluency in English; other languages a plus.
• Sales experience in retail or customer service preferred.
• Strong problem solving and time management skills.
• Artistic hand-drawing abilities (markers, painting, basic sewing).
• Empathy, clear communication and interpersonal skills.
• Flexible to evolving business and customer needs.
• High school degree; design field is a plus.

Responsibilities

• Co-create personalized GG products with clients using drawing and illustration techniques.
• Guide clients through a unique co-creation experience, upholding brand storytelling.
• Support sales through cross-selling and up-selling; participate in pre-sale and post-sale activities.
• Ensure customers are registered on the Golden App for segmentation and profiling.
• Maintain the co-creation area in line with visual merchandising standards.
• Assist store operations, opening/closing, inventory, GDPR and health & safety compliance.
• Use Golden App, Sales Force, Xstore and Stealth to enhance processes and engagement.

Skills

Fluency in English

Sales experience

Problem solving

Time management

Empathy & communication

Teamwork

Flexibility

Artistic skills

Education

High school degree (design field preferable)

Tools

Golden App

Sales Force

Xstore

Stealth

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Description

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

• Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co-creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements

• Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
• Problem solving and time management skills
• Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
• Empathy, solid communication and interpersonal skills, strong team attitudes
• Flexibility to adapt to the evolving needs of the business and our customers.
• High school degree at least (design field is preferable)

Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch [e-mail].

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.