Sales Advisor 5-12h

& OTHERSTORIES; Utrecht; On-site; EUR 15,000 - 21,000; Part time

Benefits offered by this job

20% staff discount across H&M Group

HIP incentive program

Corporate Benefits

Company pension scheme

Employee Assistance Program

Job summary

& OTHER STORIES is a fashion brand that welcomes customers with warmth, guiding them through their journey on the shop floor. As a Sales Advisor in the Netherlands, you will help create memorable shopping experiences and deliver proactive service with enthusiasm.

The role emphasizes collaboration with the team, stock replenishment, and merchandising, while welcoming candidates with or without prior retail experience and a passion for fabrics and trends.

Qualifications

• Customer-focused; you enjoy engaging with people and delivering excellent service.
• Adaptable and flexible; able to adjust to changing priorities and customer requests.
• Action-oriented; proactive and driven to take initiative with quality.
• Strong communicator; clear, active listening, and genuine customer care.
• Eager to learn; open to feedback and opportunities to grow.
• Brand enthusiast; passion for our brand and collection to share with customers.
• Schedule flexibility; able to work varied hours, including evenings and weekends.
• English language skills; comfortable communicating with customers in English

Responsibilities

• Greet customers and provide high-level service on the shop floor.
• Assist at cash desk, fitting rooms and throughout the store to enhance the experience.
• Process deliveries, replenish stock and merchandise latest garments on the floor.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English language skills

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Additional Information

This is a part-time position with an average of 16-20 hours a week.

An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure.

Benefits:

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

• 25 days of annual leave
• Employee Assistance Program to support a healthy work-life balance
• Corporate Benefits
• Company pension scheme

Inclusion & Diversity:

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description:

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear- all equally important for the whole look.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc