Sales Advisor 35h

& OTHERSTORIES; Utrecht; On-site; EUR 15,000 - 21,000; Part time

Benefits offered by this job

Staff discount 20%

HIP program

25 days annual leave

Company pension

Employee Assistance Program

Corporate benefits

Job summary

& OTHER STORIES is seeking a part-time Sales Advisor in Utrecht to be the friendly face of our brand. You'll greet customers, provide high-level service, assist at the cash desk, fitting rooms, and on the shop floor, while processing deliveries and replenishing stock to maintain attractive displays.

Your role emphasizes warm, proactive service and teamwork to uplift the customer journey. Prior retail experience is nice but not mandatory, and English language skills are required.

Qualifications

• Customer-focused: engage with people and deliver excellent service.
• Adaptable and flexible: respond to changing priorities and requests.
• Action-oriented: proactive and complete tasks with quality.
• Strong communicator: listen to understand others.
• Eager to learn: open to feedback and growth.
• Brand enthusiast: love sharing our brand and collection.
• Schedule flexibility: able to work varied hours, including evenings and weekends.
• English language skills.

Responsibilities

• Greet customers and provide high-level service on the shop floor.
• Assist at cash desk, fitting rooms, and throughout the shop.
• Process deliveries and replenish stock for merchandising.
• Present latest garments on the shop floor and maintain visual standards.
• Collaborate with teammates to create welcoming customer experiences.

Skills

Customer service

Communication

Team collaboration

Flexibility

Brand enthusiasm

English language

Job description

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Additional Information

This is a part-time position with a contract of 16 hours a week.

An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Netherlands-based colleagues also receive:

• 25 days of annual leave
• Employee Assistance Program to support a healthy work-life balance
• Corporate Benefits
• Company pension scheme

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear- all equally important for the whole look.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc