Sales Advisor 21h (Temp Contract)

COS; Amsterdam; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Staff discount 20%

HIP program

Pension scheme

25 days annual leave

Job summary

COS is seeking a Sales Advisor in Amsterdam to greet customers, provide high-level service, and guide them through their shopping journey. You will assist at the cash desk, in fitting rooms and across the shop floor, while helping to process deliveries and replenish stock.

The role emphasizes warmth, proactive service and collaboration with the team to create memorable experiences. Previous experience in customer service is nice to have but not mandatory; interest in fashion and trends is

Qualifications

• Customer-focused with genuine interest in delivering experiences.
• Proactive and able to take initiative to create memorable shopping.
• Curious to improve processes and routines.
• Good listener, honest, and open-minded.
• Interested in fashion and trends; good English.

Responsibilities

• Greet customers and provide high-level service across the store.
• Assist at cash desk, fitting rooms and throughout the shop floor.
• Process deliveries and replenish stock.
• Merchandise the latest garments on the shop floor.

Skills

Customer focus

Proactivity

Curiosity

Communication

English skills

Job description

Job Description

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others' ideas and opinions
• You're honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You're willing to learn and adapt
• You're collaborative, inclusive and supportive of others
• You have good English language skills

Additional Information

This is a part-time position with a contract of 21h per week. The contract will have a duration period of 8 weeks in total.

An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 20% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to this, Netherlands-based colleagues also receive:

• 25 days of annual leave
• Employee Assistance Program to support a healthy work-life balance
• Corporate Benefits
• Company pension scheme

Inclusion & Diversity:

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description:

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.