Sales Advisor 21h- Concession de Bijenkorf

COS; Amsterdam; On-site; EUR 17,000 - 21,000; Part time

Benefits offered by this job

Staff discount 20%

HIP program

Corporate Benefits

Company pension scheme

Employee Assistance Program

25 days annual leave

Job summary

COS in Amsterdam is looking for a friendly Sales Advisor to greet customers and represent the brand with warmth. You will support service at the cash desk, fitting rooms, and floor, while handling deliveries, stock replenishment, and merchandising to showcase latest fashion.

Previous retail experience is nice but not mandatory; English and Dutch proficiency are required, with part-time hours across varied shifts including weekends.

Qualifications

• Customer-focused: you enjoy engaging with people and delivering excellent service.
• Adaptable and flexible: responsive to changing priorities and customer requests.
• Action-oriented: proactive and driven to take initiative with quality.
• Strong communicator: clear, attentive listening, understanding customer perspectives.

Responsibilities

• Greet customers and provide high-level service on the shop floor.
• Assist at the cash desk, fitting rooms, and throughout the store.
• Process deliveries, replenish stock, and merchandise garments.

Skills

Customer-focused

Adaptable & flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English & Dutch language skills

Job description

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English and Dutch language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is a part-time position with a contract of 21 hours a week.

An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure.

Benefits:

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

• 25 days of annual leave
• Employee Assistance Program to support a healthy work-life balance
• Corporate Benefits
• Company pension scheme

Inclusion & Diversity:

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description:

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.