Sales Advisor 35h- Concession de Bijenkorf

SmartRecruiters, Inc.; Rotterdam; On-site; EUR 19,000 - 23,000; Part time

Benefits offered by this job

20% staff discount across H&M Group品牌

H&M Incentive Program

25 days annual leave

Employee Assistance Program

Company pension scheme

Job summary

COS is seeking a Sales Advisor to be the friendly face greeting customers and embodying the heart of our brand. You will provide high-level service at every turn, from initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, playing a vital role in enhancing the shopping experience.

Previous experience in customer service is nice to have but not mandatory; responsibilities include processing deliveries, replenishing stock, and merchandising the latest

Qualifications

• Customer-focused with commitment to delivering excellent service.
• Adaptable and responsive to changing priorities and customer requests.
• Proactive and driven to take initiative and deliver quality.
• Strong communication and active listening to understand others' perspectives.
• Willing to learn and grow from feedback.
• Passion for our brand and collection, sharing enthusiasm with customers.
• Flexibility to work varied hours, including evenings and weekends.
• Fluent in English and Dutch.

Responsibilities

• Greet customers and provide high-level service on the shop floor.
• Assist at the cash desk, fitting rooms and throughout the store.
• Process deliveries, replenish stock and merchandise garments.
• Create welcoming experiences and guide customers through their journey.

Skills

Customer-focused

Adaptable

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English and Dutch language skills

Job description

• Part-time

Job Description

As the Sales Advisor, youare thefriendly face that greet our customers and embodythe heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your roleisessential in creating welcoming experiences that showcase the best ofour brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity withfabricsare nice to have, they're not mandatory.

Qualifications

Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.

Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.

Action-oriented: Proactive and driven to take initiative and get things donewith quality.

Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.

Eager to learn: Open to feedback and always looking for opportunities to grow and develop.

Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.

Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

English and Dutchlanguage skills

Preferable but not mandatory

Understandingof store operations & customer service skills frompreviousretail experience

Confident in offering customers advice on fashion trends, materials, sizingetc

Additional Information

This is apart-timepositionwitha contract of 35hours a week.

An integrity check via the warning register of thestichtingFraudeAanpakDetailhandelis part of the application procedure.

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.

• 20% staff discount across all H&M Group brands-available both in-store and online.
• Every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
• You can read more about our H&M Incentive Program here .

In addition to this,Netherlands-based colleagues also receive:

• 25 daysof annual leave
• Employee Assistance Program to support a healthy work-life balance
• Company pension scheme

Inclusion & Diversity:

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description:

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.