SaaS Support Engineer: Customer‑Centric Troubleshooter

Akkuro; Netherlands; Remote; EUR 52,000 - 68,000; Full time

Job summary

Akkuro SaaS Support Engineer in Gouda, Netherlands, is part of the IT department and works full-time to manage our SaaS platform within the EuroPort+ IT landscape. You are the first contact for customers with questions or challenges, collaborating with consultants, architects, developers, and Scrum Masters to find the best solutions.

You will handle incidents, gather information, analyze issues, and involve the right teams.

Responsibilities

• You provide support and manage client environments. Through first-line contact, you handle incoming incidents and requests, gather the right information, analyse the situation, and involve the right development teams where needed.
• You work on complex cases, switching smoothly between internal and external stakeholders. You also monitor client environments and processes to prevent issues and identify improvement opportunities.
• You switch easily between tasks and priorities; you proactively suggest process and service improvements; you feel responsible for customer satisfaction and quality.

Job description

Akkuro SaaS Support Engineer in Gouda, Netherlands, is part of the IT department and works full-time to manage our SaaS platform within the EuroPort+ IT landscape. You are the first contact for customers with questions or challenges, collaborating with consultants, architects, developers, and Scrum Masters to find the best solutions.

You will handle incidents, gather information, analyze issues, and involve the right teams.